Division Customer Service Specialist

2 days ago

Austin, Texas, United States West Shore Home Full time

Position: Division Customer Service Specialist

Location: Austin, TX (ONSITE)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees

Purpose of Position:

The Division Customer Service Specialist will support all Customer Service-related functions in the assigned branch. This position will be accountable for providing a 5-star experience to customers regarding post-installation services by using best judgement calls and knowledge of all products to diagnose and schedule service visits.

Key Role Accountabilities:

  • Accountable for providing 5-star customer service to West Shore Home's customers regarding post-installation services.
  • Responds to customer requests (that arrive via phone, email, text, website, or through other Company employees) for support due to issues relating to post-installation services.
  • Reaches out to customers whose installation appointments have resulted as Service Required to verify scope of service needed and arrange for service appointment.
  • Attend and facilitate the mandatory morning Customer Service huddle by following the Customer Service Representative morning huddle agenda.
  • Provides data and feedback to the General Manager, Operations Manager, In-Home Sales Manager, In-Home Assistant Sales Managers, Installation Managers, and Assistant Installation Managers regarding all service-related issues.

Must-Have Requirements:

  • High school diploma or equivalent required.
  • Strong written and verbal communication skills.
  • Ability to multitask.

Benefits:

  • Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
  • 401(k) with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential

Compensation:

The approximate hourly pay range for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here:

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