Patient Services Manager

1149923_RR Job ID: _RR

NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation's leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary
We have an exciting opportunity to join our team as a Patient Services Manager - Food & Nutrition.

In this role, the successful candidate is responsible for the management and execution of superior quality patient food and nutrition meal services. Oversee all aspects of patient meal delivery systems. Maintains inpatient par stock supplies to units. Manages and develops staff, acts as ambassador for food and nutrition services to patients, staff and the multidisciplinary team, and performs service recoveries for satisfactory outcomes.

Job Responsibilities

• Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all guests including co-workers and multi disciplinary team members. Develops and maintains effective communication channels with employees on all levels, with differing educational and cultural backgrounds.
• Maintains personal development through continued education and attendance at one or more local seminar/conference per year, and networks through professional association(s). Attends all other trainings/classes as needed.
• Performs other related duties assigned as per departmental needs. Serves on hospital teams and committees as needed. Acts as preceptor to dietetic interns, health career students etc.
• Participates in the development of goals for the department. Ensures implementation of goals with strong focus on patient satisfaction targets being met to agreed parameters and budgetary compliance.
• Ensures that all sanitation and infection control requirements are met. Assists in handling safety and maintenance problems of equipment.
• Plans and oversees orientation, training of employees, and developing measures to ensure staff competencies. Presents yearly departmental in-service to all employees within department.
• Participates in staff selection process and coaches current staff for continued development. Responsible for recommending and carrying out employee matters such as promotions or disciplinary actions. Prepares employees work schedules and evaluations.
• Interacts with Executive Chef on all issues pertaining to food quality and nutritional adequacy. Collaborates with Clinical Nutrition staff in assessment of patient menus. Participates in evaluation of new recipes and food products for quality, cost and patients acceptance.
• Ensures superior operation of all meal delivery systems inclusive of rounding on patient units and interacting with patients for continuous performance improvement. Regularly audits system to ensure quality and safety parameters are met. Ensures food temperatures and temperature recordings are maintained. Prepares and maintains statistical records for the patient services areas, such as test trays and tray accuracy results.
• Responsible for the implementation and compliance of all hospital/departmental policies to meet The Joint Commission, Department of Health, and other regulatory agencies requirements. Responsible for maintaining current policies and procedures pertinent to areas of responsibility.
• Responds to patients of all age groups in a friendly, prompt, and caring manner while maintaining confidentiality. Partners with team members to meet the needs of the patient. Acts as the liaison and facilitates problem-solving with all patient care units and necessary departmental subunits.

Minimum Qualifications
Bachelors Degree in Food Service Management, Dietetics, or a related field. Additional management experience may be substituted for the degree on a year for year basis. Five (5) years management experience in hospitality/food service industry. Must be able to perform computer skills to use departmental information systems: Epic, ICIS, and CBORD. (Training will be provided in orientation period). Must be knowledgeable of diet modifications to meet for compliance to specific diet order. Follows Proper safety, hygiene and sanitation practices in all areas of service (HACCP) Certified in ServSafe program (within 6 months of hire). Must be able to read, write and speak English. Must be able to follow verbal and written instructions.

Preferred Qualifications
None.

Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Orthopedic Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Orthopedic Hospital is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $67, $85,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here