Front Desk Agent

13 hours ago

Fort Worth, Texas, United States EXCHANGE HOTELS MANAGEMENT Full time

Job Details
Job Location:    Fort Worth, TX
Salary Range:    Undisclosed

Description

WHO WE'RE SEEKING:

We're seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our team members, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work.

The right Front Desk Agent will be as inspired and passionate about this vision as we are. Care for people, a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you

KEY RESPONSIBILITIES:

  • Deliver a warm, genuine welcome and farewell to guests in line with Stockyards Hotel standards
  • Maintain a professional, service-focused front desk environment
  • Respond promptly and effectively to guest needs and concerns, following through to resolution
  • Handle check-ins, check-outs, reservations, and room assignments with accuracy
  • Process payments and balance cash, checks, and credit card transactions
  • Provide local recommendations and information to guests
  • Collaborate with all hotel departments to ensure a seamless guest experience
  • Promote available services and use up-selling techniques to maximize room revenue
  • Maintain a professional appearance and communicate with clarity and respect

Complete additional duties and responsibilities as assigned

Qualifications

QUALIFICATIONS & MUST-HAVES:

  • A passion for hospitality and creating memorable guest experiences
  • Strong organizational and multitasking abilities
  • Excellent written and verbal communication skills
  • Ability to remain calm and professional under pressure
  • Flexibility to work evenings, weekends, and holidays
  • Positive, proactive approach to teamwork and problem-solving
  • Computer proficiency.
  • Previous front desk or customer service experience preferred

Stockyards Hotel complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.

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