Hotel Front Desk Agent

4 days ago

Fort Worth, Texas, United States Spring Hill Suites Full time $67,200 per year

The Homewood Suites by Hilton in Fort Worth is seeking Guest Service Representatives to start immediately. The selected candidates will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart.

The position available is for the Evening Shift-_ 3pm to 11pm MUST_ be willing to work weekends.

The customer service oriented staff will:

-Check guests into and out of the hotel

-Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.

-Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.

-Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.

-Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.

-Ensure that the back office, front desk, lobby and other common areas are clean and well organized.

-Ability to communicate with public, hotel staff and management in a professional manner.

-Initiate, monitor and accurately complete shift checklists for proper completion of tasks.

-Provide effective communication to all departments.

-Effectively coordinate relocation of guests when necessary.

-Maintain a high level of professional appearance and demeanor

-Perform other tasks as needed

Job Requirements:

-Strong customer service skills.

-Follow/enforce company policies and procedures.

-Resolve problems in professional manner

Job Type: Part-time

Pay: $ $16.00 per hour

Benefits:

  • Flexible schedule

Work Location: In person

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