Vibee - Ticketing Manager

Job Summary
*WHO ARE YOU?*
Do you enjoy live events? Do you excel in fast paced, creative environments? Then you're in luck We are looking for a highly motivated self-starter who embodies both a passion for music and a love of the live event experience. Is this you? Read on…

*WHO ARE WE?*
Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world's leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations.

*THE ROLE*
Vibee is seeking a Ticketing Manager to support the Ticketing Department. The Ticketing Manager plays a pivotal role in the seamless management of Vibee's ticketing operations. This individual will be responsible for overseeing all aspects of event ticketing and sales platform management, ensuring that multiple projects with overlapping deadlines and deliverables are executed efficiently. The ideal candidate is highly organized, thrives under pressure, and has a deep understanding of ticketing systems, box office management, and event logistics. This role demands expertise in collaborating with multiple internal teams and external partners, as well as exceptional administrative skills to meet the complex needs of Vibee's high-profile events. This position reports to the Director of Ticketing.

Responsibilities
Ticketing Operations and Event Management

• Build events on the Vibee sales platform, including seat maps
• Monitor and track ticket sales for all events, producing comprehensive sales reports and distributing timely updates to key stakeholders
• Collaborate with the Event Programming Coordinator to structure and maintain event builds on the Vibee sales platform, ensuring accurate and up-to-date event listings and ticket availability
• Develop and execute ticketing strategies in partnership with internal and external stakeholders to meet unique client needs, including reserved seating, VIP packages, and premium event spaces
• Manage ticket inventory and holds for all events, both on-platform and off-platform, ensuring appropriate allocation and availability for various channels
• Monitor Airtable and other internal systems on a daily basis to make requested order adjustments, ensuring proper package fulfillment
• Support onsite ticketing operations during events, including overseeing box office activities, troubleshooting ticketing issues, and managing guest access where required
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

Platform Administration and System Management

• Ensure smooth internal order management by managing group ticket orders, special requests, and large-volume sales for Vibee events
• Facilitate Assist in seating assignments for events with reserved seating, ensuring accuracy and customer satisfaction
• Document and maintain Vibee's ticketing standard operating procedures (SOPs) to ensure consistency across all ticketing operations
• Develop relationships with ticketing integration partners and their internal teams to maintain operational efficiency and troubleshoot any integration challenges

Collaboration and Cross-functional Support

• Collaborate with onsite Ticketing team to ensure smooth operational workflow from on-sale to fulfillment
• Liaise with the Vibee Experience team to coordinate package fulfillment and ensure seamless guest experiences across events
• Work with the Properties team to maintain hotel information and manage inventory adjustments, ensuring proper coordination of event accommodations
• Coordinate closely with event production teams to ensure ticketing aligns with event capacity, production needs, and onsite logistics
• Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders

Reporting and Compliance

• Prepare and distribute sales summaries, ticketing insights, and forecasting reports to key departments to aid strategic decision-making
• Ensure platform compliance with all regulatory and financial standards, including accurate tax application and data privacy protocols

Other Duties and Projects

• Provide ad hoc project support for special initiatives and new platform developments as assigned by the leadership team
• Proactively identify process improvements to streamline ticketing workflows and enhance efficiency
• Other duties as assigned

Qualifications

• 4+ years of experience in the music, concert, and/or event industry.
• Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
• Bachelor's degree from an accredited university or comparable work experience
• Excellent inventory and project management skills.
• Strong critical thinking skills with the ability to apply ticketing strategies to out-of-the-box, high pressure situations
• Outstanding reporting and analysis skills
• Impeccable organizational skills
• Ability to prioritize, organize, problem solve, follow-up, and communicate
• Excellent interpersonal and communication skills
• Proficiency in spreadsheets, Google Suite, Microsoft Office, Airtable, and Asana
• Must be an active problem solver, instilled with a sense of urgency for projects large and small
• Superior oral and written communication
• Ability to work in a fast-paced environment
• Ability to travel extensively, including international and work evenings and weekends, as required
• Must be able to work under pressure to meet strict deadlines

*WORK ENVIRONMENT*

• Must be able to tolerate loud noise levels & busy environments in dynamic work locations
• May work in drastic temperature climates while on site at events
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

*EQUAL EMPLOYMENT OPPORTUNITY*
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Vibee strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Vibee will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Vibee also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Vibee will also provide reasonable religious accommodations on a case-by-case basis.

*HIRING PRACTICES*
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Vibee recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Vibee may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Hiring Salary Range: $60, $80,000.00 USD
Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Vibee takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee's salary history will not be used in compensation decisions.