Attractions Operations Assistant Manager

The Assistant Operations Manager supports the Operations Manager in overseeing the daily functions of the attraction venues, ensuring smooth operations, staff coordination, and guest satisfaction. This role plays a critical part in maintaining the high standards of the attraction, assisting with the supervision of the operations team, and driving efficiency across all operational activities. The Assistant Manager will help manage staff, implement operational procedures, and ensure all attractions run safely and effectively.

RESPONSIBILITIES AND DUTIES:

• Assist the Operations Manager in overseeing daily venue operations, including staff scheduling, facility upkeep, ticketing system management, safety and guest service.
• Monitor ticketing operations to ensure smooth functionality and make capacity adjustments as needed.
• Conduct regular venue inspections and report facility issues or safety hazards to appropriate departments.
• Ensure all operational documentation, including schedules, timesheets, and safety records is completed accurately and submitted in a timely manner.
• Maintain accurate records of daily operations, including attendance, incidents, maintenance needs, and operational reports.
• Manage inventory levels and supply stock, ensuring resources are available and properly maintained.
• Supervise team members during shifts, ensuring tasks are executed effectively and in alignment with company policies.
• Manage team member scheduling, task delegation, and workload distribution to ensure adequate coverage and efficient operations.
• Conduct performance evaluations and deliver constructive feedback to promote individual growth and team effectiveness.
• Support training initiatives on safety protocols, operational procedures, and guest service expectations, providing ongoing coaching and mentorship for staff development.
• Maintain up-to-date knowledge of all attraction offerings, including standard operating procedures, emergency protocols, and continued staff training needs.
• Ensure a high standard of guest experience by addressing concerns promptly, streamlining guest flow, and minimizing wait times.
• Proactively handle guest complaints, escalating complex issues to the right chain of command when necessary.
• Coordinate with maintenance teams to ensure the venue remains clean, safe, and fully operational.
• Enforce safety policies and emergency preparedness procedures across the team.
• Identify and implement operational improvements to boost efficiency, guest satisfaction, and safety.
• Assist in tracking and monitoring KPIs to evaluate operational success.
• Contribute to developing process improvement procedures that streamline team workflow and reduce risk.
• Motivate team members and serve as a positive representative of the AREA15 brand.
• Must be able to reliably commute between district locations as needed to support operations.
• Demonstrate ART (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Respond to time-sensitive matters.
• Perform other work-related duties as assigned.

QUALIFICATIONS & SKILLS

• Applicants must be 21 years of age or older
• Proof of eligibility to work in the United States
• Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations.
• Minimum 2 years of supervisory experience in the hospitality industry with excellent communication skills is required.
• Minimum 1 year of experience working in an amusement park or attraction environment is required.
• Adept at data analysis, critical thinking, with a strong background in process improvement and change management.
• Previous entertainment or event ticketing experience preferred.
• Requires the ability to work efficiently and within a team environment.
• Ability to work from a standing position for extended periods of time.
• Experience in establishing and maintaining interpersonal relationships.
• Ability to commute between districts.
• Ability to understand, speak, read, and write the English language.
• Computer skills in Microsoft applications. (Excel, Outlook, Word, etc.)
• Availability for varied shifts, including evenings, weekends, and holidays.
• Must have reliable transportation and be available to work across multiple district locations.
• Ability to work in all weather conditions including but not limited to extreme heat, sun exposure, wind, rain, extreme cold.
• Ability to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person