Senior Accounting Support Analyst

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

We are seeking a dynamic and detail-oriented Senior Accounting Support Analyst to provide advanced accounting and operational support. This role is responsible for resolving complex accounting inquiries, managing escalations, coordination with vendors and supporting pre-and post-conversation activities. The ideal candidate demonstrates strong analytical skills, technical accounting expertise, high attention to detail, and the ability to deliver accurate and timely solutions in a fast-paced environment.

Responsibilities:

• Provide customer service and support via phone, instant messaging and email.

• Assist and lead in accounting support ticket escalations, requests, problems or major incidents and maintain proactive and continuous communication according to procedures.

• Triage tickets through the ServiceNow ticket management system, including daily, weekly and monthly recurring tasks.

• Respond to and resolve accounting questions and tasks for transaction views, disbursements, receipts, automations, MJE's and general support.

• Support multiple Applied Epic environments and databases.

• Provide support for pre- and post-conversion deployments and participate in annual upgrades and periodic maintenance updates, including workflow development and training.

• Collaborate with and assist other teams, including accounting integration, automation and platform teams.

• Act as a single point of contact with vendor support for accounting issues, script requests, errors and timeout resolutions.

• Research and answer technical questions related to Accounting or Billing.

• Assist with developing and maintain training and Help Desk support materials.

• Run and distribute scheduled reports and assist with accounting reports modification requests.

• Stay current and knowledgeable about system updates to supported applications and participate in testing and documentation for upgrades.

• Deliver regular updates on issue progress/resolution to management.

• This job description is not exhaustive and may be modified by management as needed.

Requirements:

• Strong accounting experience with Applied Epic insurance (AMS) software (Saas).

• Attention to detail and commitment to a high level of accuracy.

• Excellent time management skills and ability to prioritize and meet deadlines.

• Effective written and verbal communication; present well over the telephone.

• Strong problem-solving skills and ability to handle complex issues independently.

• Self-motivated and driven to exceed customer expectations.

• Ability to use discretion with sensitive information.

• Collaborative team player with a positive attitude and strong sense of confidence.

• This position will occasionally work on Saturdays to support upgrades, conversions or tasks until completion.

• Evening, weekend, or non-regular hours required.

• Ability to travel, limited to 1-4 times annually.

Education and Experience:

• Bachelor's degree or equivalent application management experience.

• Five years minimum insurance agency accounting experience required.

• Insurance industry experience preferred.

• Applied Epic operational support troubleshooting experience a preferred.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Competent with collaboration tools such as , WebEx, Zoom, or Teams

• Ability to learn and adapt to new technologies and updates in supported applications.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

• Competitive compensation
• Flexible vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and so much more

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

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Welcome, your new opportunity awaits you.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

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To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.