Training Specialist

Discover the Westmark Difference

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

• 60 % of our employees have been part of the Westmark family for 5+ years.
• 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.
• 85% of our managers were promoted from within the company.
• Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members

We also have some of the most impressive benefits in the industry:

• Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.
• Excellent health insurance options for employees and family with shared premiums
• 401k with 75% company match and 2% profit sharing contribution
• Tuition Reimbursement and Scholarships
• Employee Assistance Program (Free counseling and legal services)

Position Summary: The Training Specialist is responsible for supporting the Training and Development Manager in coordinating, delivering, and facilitating training programs for new and existing employees. This role involves overseeing key training resources, assisting in the creation and maintenance of instructional materials, and tracking employee progress within Westmark's professional development programs. The Training Specialist will ensure that all employees have the knowledge and tools to perform effectively and uphold the company's standards.

Schedule: Average of 40 hours per Monday through Friday work week

Remote/Hybrid: Remote/Hybrid eligible

Travel Requirements: Ability and willingness to travel to Boise to facilitate department training or support employee orientation.

Key Responsibilities:

Training Coordination: Assist in organizing internal and external training programs to ensure all employees are knowledgeable about company policies, procedures, and services.

New Employee Orientation: Assist the Training and Development Manager in delivering and facilitating orientations for new hires.

Learning Management System Administration: Manage and oversee the administration of Online training, ensuring timely completion and tracking for all employees.

Program Support: Oversee daily tasks related to the Professional Development Library and manage the distribution of branding apparel for employees.

Mentor Program Facilitation: Facilitate and manage the Westmark Mentor Program to foster a supportive learning environment.

Content Development: Assist in developing, reviewing, and updating high-quality curricula, course assessments, and instructional materials—including training guides, lesson plans, and eLearning content—aligned with Westmark's processes and culture.

Product and Service Training: Support the rollout of new products and services by providing training assistance and preparing educational resources.

Classroom Setup and Maintenance: Help with setting up and cleaning the training room for sessions, ensuring an organized and professional learning environment.

Proofreading and Quality Assurance: Review and proofread all training materials for accuracy and consistency before implementation.

Training Gap Analysis: Identify skills and knowledge gaps and proactively develop training solutions to bridge these gaps.

Customized Training: Work with branch or department managers to deliver customized training when needed.

Requirements:

Key Competencies:

• Organizational Skills: Strong ability to manage multiple tasks with excellent attention to detail and effective time management.
• Communication Skills: Excellent verbal and written communication skills, with the ability to deliver engaging training programs to diverse audiences.
• Self-Starter: Proactive in identifying opportunities, taking initiative, and driving tasks to completion with minimal supervision.
• Adaptability and Flexibility: Ability to respond to changing needs, challenges, and feedback in a constructive manner.
• Collaboration: Able to work well with colleagues and managers across different departments to achieve training objectives.
• Creativity and Innovation: Skilled at designing and implementing engaging, high-quality learning materials.
• Technical Proficiency: Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Adobe, as well as Articulate Storyline or other eLearning content authoring tools.
• Problem-Solving Skills: Capable of assessing training needs and developing practical solutions.
• Customer Service Orientation: Committed to supporting team members and providing excellent service.
• Financial Knowledge: Understanding of Westmark's products, services, systems, and policies, or the ability to quickly learn.

Minimum Qualifications:

• High school diploma or equivalent, with a minimum of 3 years of relevant training or instructional experience within a financial institution; or
• Bachelor's degree in a related field with 2 years of relevant training experience; or
• An equivalent combination of formal education, training, and applicable experience.

Physical Requirements:

• Ability to stand, walk, and present for extended periods during training sessions.
• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers.
• Capacity to lift and move up to 20 pounds as needed for material setup and distribution.
• Some travel required to various locations in Southern Idaho to facilitate and deliver various training programs.