Head, CTOO Governance, Americas

Job ID: 42034

Location: New York, US

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 15 Oct 2025

Job Summary

We are looking for a Head, CTOO Governance, Americas who will be responsible for driving critical enterprise-wide initiatives across the business with a focus on future-ready capabilities.

The ideal candidate will have strong strategic thinking, and the ability to drive change & unlock efficiencies to support growth. The role will also support the US & Americas business through the governance of non-financial risk frameworks, processes, and controls to ensure client-focused solutions and articulate risks to aid business decision-making on behalf of the CTOO Americas.

The role requires collaboration and alignment with the Business/ Product, Operational Risk teams and other support functions, to unblock obstacles and run a controlled manner while enabling it to meet the America's financial targets and build our client franchise. Thus, we are looking for a dynamic and experienced strategic delivery partner in the CTOO Americas team.

Further responsibilities include partnering in Business Transformation, Budget & Cost Management, Stakeholder Management while making sure that Product/Process Knowledge and Regulatory Awareness are tracked and managed.

Key Responsibilities

Strategy

• Be aware of and understand the Group's business strategy for the Americas and understand its implications on non-financial risk
• Support the CTOO Americas in identifying and driving strategic initiatives to build the business franchise and increase business operating efficiency.
• Support the development and implementation of the strategic priorities for CTOO Americas
• Assist in implementation of various regulatory or structural change driven projects.
• Proactively engage with CTOO teams and other support / control functions to drive the regional strategy

Business

• Promote awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Lead and drive the implementation of and strengthen controls; including but not limited to product enablement as well as collaboration initiatives with other parts of the organization
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Responsible for challenging and questioning business strategy in application of operational risk appetite, seek to optimise the business risk-return profile
• Foster effective partnerships with stakeholders in the change and transformation action process from Accountable Executives and Project Managers to Audit, CFCC, and the Regulator(s).
• Stakeholder engagement – build strong relationships and influence across businesses, functions in the Americas

Daily Tasks

Governance

• Support the US & Americas business through the governance of non-financial risk frameworks, processes, and controls to ensure client-focused solutions and articulate risks to aid business decision-making on behalf of the CTOO Americas
• Ensure robust governance for transformation programmes, ensuring consistent oversight, transparency (including visibility of key risks and issues) and effective decision making
• Assess the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business. Challenge processes, procedures, and policies and embed improvements where required
• Accountable for the identification of operational risk, regulatory and thematic risks for CTOO and relevant functions in the Americas, and the implementation of appropriate controls to mitigate these risks as required
• Oversight of the Non- Presence Country (NPCs) Framework for the Americas
• Responsibility for oversight and reporting on the Americas entity environment in line with the requirements of the subsidiary governance policy. This includes monthly reporting to the CEO, Americas and relevant governance forums.
• Lead the annual assessment of the Bank's Peripheral Businesses activities in the Americas, evaluate risks to the franchise, and report at the relevant governance forums.
• Responsible for escalation of issues, blockages, challenges and trends to the regional lead, CTOO and business head when required
• Prepare papers or provide updates as requested by governance committees
• Responsible for speaking out on emerging risks

Additional Responsibilities

Processes

• Responsible for coordinating internal and external reviews – liaising with stakeholders to ensure timely / accurate information is provided. Review audit findings and key themes, assisting the business to achieve timely resolution of action plans.
• Responsible for supporting the business in minimizing operational risks and losses, and ensure material operational losses are investigated to prevent recurrence per group policy. Root Cause Analysis to be carried out where required and ensure any findings are remediated.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Promote and embed a culture of inclusiveness, openness and trust.
• Role model the Banks valued behaviors.

Risk Management

• Responsibilities to identify, assess, monitor, control and mitigate risks to the Group, and display an awareness and understanding of the main risks facing the Group.
• Lead the Bank's conduct agenda in the Americas on behalf of CTOO.
• Manage and report risk themes across principal risk types at the appropriate governance forums.

Qualifications

• 10 plus years of experience in the banking industry, products, change and transformation
• Proven experience delivering large-scale initiatives (e.g. operating model change, digitalisation, etc).
• Solid experience in project/program management; ability to adapt and act quickly to drive change by advocating innovative solutions
• Financial and performance management capability, including balance sheet management
• Resilient and comfortable working in a relatively unstructured, and multi-dimensional, fast paced environment
• Strong interpersonal and communication skills, with the ability to clearly articulate ideas, issues and solutions
• Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues
• Proficiency in MS Excel, PowerPoint and Word is a must
• Education - Relevant degree qualification required

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 193,630 USD to 290,440 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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