Site Reliability Engineer

Be an integral part of the industry leading K-12 technology provider Audio Enhancement provides hardware and software solutions to help improve the instruction and safety experience for K-12 schools. We need talented people who are passionate about making a difference, love technology and are committed to producing high quality, innovative products. 

We are currently seeking a full-time Senior Site Reliability Engineer for our West Jordan, Utah area

As a Senior Site Reliability Engineer at Audio Enhancement, you will be a key member of our Platform Engineering team, responsible for ensuring the reliability, scalability, and performance of our production systems. Working alongside cross-functional teams, you will help drive innovation and automation to improve our operational excellence, minimize downtime, and create seamless customer experiences.

Duties include:

System Reliability & Uptime:

• Architect, implement, and maintain robust, scalable, and highly available systems.
• Develop monitoring strategies, create reliable alerting mechanisms, and establish performance baselines.
• Engage in proactive incident management, troubleshooting, and post-incident analyses to prevent recurrences.

Automation & Infrastructure:

• Design and develop automation tools to streamline deployment, scaling, and operational tasks.
• Collaborate with development teams to integrate operational best practices into the software development lifecycle.
• Lead initiatives around infrastructure-as-code and configuration management.

Performance & Capacity Planning:

• Conduct capacity planning and performance tuning exercises to ensure systems operate efficiently under load.
• Analyze system metrics and logs to diagnose performance issues and recommend improvements.

Collaboration & Mentorship:

• Work closely with software engineers, product teams, and operations to design and implement best practices.
• Mentor junior team members and drive knowledge-sharing sessions within the team.
• Participate in on-call rotations and incident response processes, ensuring timely and effective resolution.

Requirements

• Bachelor's degree in computer science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in systems engineering, site reliability engineering, or DevOps.
• Strong coding/scripting skills in one or more languages (e.g., Python, BASH, or Go).
• Proven experience with Linux/Unix systems and networking fundamentals.
• Solid understanding of cloud computing platforms (e.g., AWS, Google Cloud, or Azure) and container orchestration technologies (e.g., Docker, Kubernetes).
• Demonstrated ability to analyze and troubleshoot complex systems and incidents.
• Proven experience with continuous integration/continuous deployment (CI/CD) pipelines.

Preferred:

• Experience working with large-scale, distributed systems in a production environment.
• Knowledge of security best practices and compliance in cloud environments.
• Excellent communication skills with a track record of collaborating effectively with both technical and non-technical teams.
• Cloud Certifications (or willingness to obtain): 

AWS Certified DevOps Engineer – Professional

Google Professional Cloud DevOps Engineer 

Compensation and Benefits:

Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. Even an exercise room, massage chair, and soda fountain 

To learn more about Audio Enhancement, visit

For quick inquiries, contact