Patient Coordinator

6 days ago

Albuquerque, New Mexico, United States Giving Home Health Care Full time $23 - $25

The Patient Coordinator is a vital member of our care team, responsible for conducting home visits and attending physician appointments to build and strengthen relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will also represent our company and advocate for patients during their medical appointments, ensuring a personalized and compassionate experience. 

This position requires 2-3 days per week of same-day travel and up to 1500 miles monthly, with monthly reimbursement. A flexible schedule is required outside of normal business hours, depending on the patient and scheduling needs. No weekends are required. 

Conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation. 

Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses. 

Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care. 

Manage a caseload of patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals. 

Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.  

Work closely with other departments to ensure the highest quality of patient care. 

Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME. 

Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special. 

Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork. 

Assist in the preparation and processing of patient assessments and care plans. 

Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date. Work and train with onsite nurses for charting and incident reporting.  

Report and document incident reports as needed. 

May step in for other care team roles as necessary and manage night/weekend calls based on patient needs. 

Meet and exceed performance metrics. 

$23 - $25 an hour No Bonus. Traveling position with mileage

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