Information Technology Analyst

6 days ago

Dallas, Texas, United States Bridge The Gap Staffing and HR Solutions Full time $65,000 - $85,000 per year

Our client, an
Am Law 50 law firm
, is seeking an
IT Analyst
to provide frontline technology support and solutions across the firm. This role is responsible for daily IT operations, supporting meeting and event technologies, assisting with hardware/software needs, and contributing to firmwide IT projects and initiatives. The IT Analyst will play a key role in ensuring seamless technology operations, user satisfaction, and adherence to information security best practices.

Key Responsibilities

  • Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.
  • Support and facilitate meeting technologies, including video conferencing, presentations, client meetings, and special events.
  • Provide on-site and remote end-user support; escalate and resolve issues in coordination with IT teams.
  • Install, configure, and maintain firm-standard software and hardware.
  • Maintain office computers, printers, and IT asset inventory.
  • Manage service requests in the firm's ticketing system (ServiceNow), ensuring accurate lifecycle tracking and communication with end users.
  • Support mobile technologies (iOS, iPadOS) and remote access tools (Citrix, VPN).
  • Collaborate with firmwide IT groups to support planned maintenance, outages, and project deployments.
  • Promote data security policies and best practices while maintaining compliance with firmwide information security requirements.
  • Participate in IT projects, user training, and adoption of new technologies.

Proficiencies

  • Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow.
  • Experience with networking technologies, cabling, and data communication devices.
  • Proficiency in document management systems (iManage/Work 10).
  • Familiarity with remote access tools (Citrix, VPN) and mobile platforms.
  • Knowledge of data security practices and project management.

Qualifications

  • Associate's or Bachelor's degree preferred, or equivalent work experience.
  • 3+ years providing customer-facing IT support, including hardware, software, and networking technologies.
  • 3+ years of LAN, WAN, and network systems support and management.
  • 3+ years of experience configuring, installing, and maintaining client operating systems and related devices.
  • Prior experience in a law firm is required

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