Guest Service Manager

Full-time

As a Guest Services Manager, you will directly impact the success of your business by delivering an unexpectedly memorable experience and value for the community and your partners (employees). Here, you will have a voice in the direction and growth of the business and the ownership and freedom to reach your goals. We live by the motto "It's your Business." In this role, you will be responsible for attracting, retaining, and mentoring a dynamic and fearless team of individuals. Being their mentor means that you will dig deep into personal exploration to uncover potential they may not see in themselves. Together, you strive to create an unexpectedly memorable offering for your guests and community.

Duties

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience.
• Exude professionalism, friendliness and fun towards fellow partners, guests, vendors, business associates, etc.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It's Your Business.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide our service and experience standards and provide impactful coaching as needed.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs, impact positive candidate experience and selection and retain your team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions and procedures.

What's Required

• 1-3 + years leadership experience (If you have high potential but less experience, we still want to meet you).
• Team leadership –you are a natural born leader in any crowd.
• Bring out the best and connect with others to build your team; you know that teamwork means success.
• Interest in honing your hospitality and sales building skills.
• You continuously seek opportunities to grow and learn.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

This is you

• Agility - You respond quickly to your changing environment.
• Curiosity - You question the way things are done with a drive to make them better.
• Humility - You are ok with not always having the answer. You are fearless and put your teams needs first.
• Integrity - You're honest, real and consistent. You believe in yourself and take pride in who you are and what you say.
• Sense of fun - You like to have fun and enjoy what you do, you always show kindness and care.
• Resiliency - In the face of challenges, you don't give up. You are resilient and only get stronger from the ups and downs.

The Perks

• Flexible scheduling.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Paid sick leave
• Paid vacation
• Gotta eat. Enjoy our food at a discounted rate.
• Get paid to refer your friends, great people know great people.
• We're here to have a good time and don't take ourselves too seriously.
• Be a part of a community of awesome people.
• Run your business. We will teach you how.
• Have a seat at the table and the opportunity to contribute to a growing brand.
• Development that is always on tap means you'll learn something new every day.
• Always innovating. Our menu is ever evolving by the season.

Join our team
With unlimited future growth and opportunities at every level, the time to join is now. Explore your next move with LOCAL Public Eatery. Apply today

About Us
LOCAL Public Eatery is more than a place to work, it's a community where people bond over shared values and are inspired and encouraged to be themselves. We are all about creating unexpectedly memorable experiences for our teams and guests in an environment that is dynamic, team-centric and results-driven. Our people show kindness and care and take pride in who they are and what they do. Through a relentless focus on people, we provide ongoing feedback and mentorship, which encourages continuous learning, growth, and development. Our teams welcome feedback because they know it is the key to becoming a stronger partner and leader.

LOCAL Public Eatery is an Equal Employment Opportunity Employer.
We are committed to offering reasonable accommodations to qualified job applicants.
This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.
LOCAL Public Eatery (LPE) has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to LPE, its employees, and databases, will be considered the property of LPE. External recruitment agencies must establish a fully executed service agreement with LPE's Human Resources department to submit resumes. LPE will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to
Benefits

• Flexible schedule
• Employee discount
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance

LOCAL Public Eatery - LOCAL Public Eatery, Henderson

2323 N Henderson Ave, Dallas, TX, 75206