Front Office Lead

Northwest ENT and Allergy Centera leading otolaryngology practice and an affiliate of SENTA Partners, is committed to serving the northern Georgia community and specializes in the medical and surgical care of all ENT-related diseases.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Job Summary

We are seeking an organized and customer-focused Front Office Lead to oversee the daily operations of the front office at our ENT and Allergy private practice. The Front Office Lead will be responsible for managing front desk staff, ensuring excellent patient service, and maintaining efficient office operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in healthcare administration.

Key Responsibilities

• Oversee and manage the daily operations of the front office, including patient check-in and check-out, appointment scheduling, and handling patient inquiries.
• Supervise, train, and mentor front office staff, ensuring high levels of customer service and professionalism.
• Coordinate with medical and administrative staff to streamline patient flow and optimize office efficiency.
• Monitor and maintain the cleanliness and organization of the front office area.
• Handle patient concerns and complaints, providing appropriate resolutions and escalating issues as necessary.
• Ensure compliance with all practice policies and procedures, including HIPAA regulations and patient confidentiality.
• Manage the front office schedule, including staff assignments, breaks, and coverage.
• Assist with billing and insurance verification processes as needed.
• Maintain accurate and up-to-date patient records and documentation.
• Collaborate with the Practice Manager to implement process improvements and enhance patient satisfaction.
• Prepare and provide regular reports on front office activities, including patient volume, wait times, and other key metrics.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration or a related field preferred.
• Minimum of 3-5 years of experience in a medical office setting, with at least 1-2 years in a supervisory or leadership role.
• Strong understanding of medical office procedures, scheduling systems, and insurance processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in medical office software and electronic health record (EHR) systems.
• Commitment to providing excellent patient service and maintaining a positive office environment.

_______________________________________________________________________________________________________________________________________

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.