Director of Operations

Place Services, Inc. has an immediate need for a Director of Operations to be based out of our corporate HQ in Canton, GA.

Who We Are:

Place Services Inc. is a leading commercial construction company with our headquarters based in Canton, Georgia. Since 2006 we have grown largely due to how we view and treat our customers. We also provide our employees a culture that allows for growth and the opportunity to learn more about construction in the local and nationwide markets.

We offer our employees a competitive base salary with bonus potential, as well as medical, dental, vision, life and accident insurance. Place Services Inc. contributes to your 401K upon your eligibility to participate in the program and offers a generous PTO program along with paid holidays.

Growing from a team of 4 at inception to over 800 strong today, we assist our clients by providing them construction excellence in service and product in every front available and needed. Our depth of clients expertise ranges from the grocery industry to big box retail as well as both state and Federal government projects in military and healthcare.

What You'll Do:

As the Director of Operations, you will lead a team to execute and scale operational performance across all aspects of PSI Operations. With a strategic mindset and broad operational expertise, you'll drive alignment, efficiency, and excellence throughout the organization. Reporting to the COO, you will have two main areas of function; a key business leader for the construction divisions (Operations teams) with direct accountability and ownership to create, implement, and assess; safety and quality programs, client experience metrics, the fleet, facilities, equipment, and warehousing processes, continuous improvement opportunities, and construction AI utilization. Secondly, you'll engage with all construction divisions to improve the effectiveness and efficiency of our PSI Proven Process from preconstruction to project closeout.

This role is central to our ONE PSI vision — breaking down silos, aligning people and processes, and fostering a culture of accountability, innovation, and collaboration. You will ensure our construction teams are positioned for success by implementing strong operational systems, supporting high-performing teams, and enhancing client experience. Your leadership will empower teams to deliver exceptional results safely, on time, exceeding quality expectations, and within budget.

Key Responsibilities & Focus Areas

Strategic Operations Leadership

• Translate business objectives into operational strategies and implement systems to monitor performance, efficiency, and profitability.
• Act as a strategic partner to the COO and Divisional Leaders in decision-making, goal setting, and long-range planning.
• Establish and drive KPIs to monitor productivity, profitability, quality, safety, client satisfaction, and asset management.

Field Operations Safety, Quality, Process, and Asset Oversight

• Lead many aspects of field operations, including safety, quality, equipment, logistics, and elements of the PSI Proven Process.
• Develop and manage scalable field safety and quality programs, ensuring proactive risk mitigation and consistent compliance.
• Establish clear operational protocols and expectations across all project sites, reinforcing a zero-incident culture and high-quality construction practices.
• Conduct regular field visits to assess execution, coach leaders, and reinforce safety, quality, and process best practices.

Project Management Excellence

• Lead the Project Management Office (PMO) to ensure standardized processes and project delivery excellence tied to the PSI 'Proven Process'.
• Provide oversight and guidance to project managers, superintendents, and division leaders to meet budget, schedule, and quality goals.
• Implement robust preconstruction-to-closeout workflows, ensuring seamless handoffs and consistent client experiences.
• Continuously improve project lifecycle processes through internal audits, lessons learned and feedback loops, and Lean practices.

Process & Performance Optimization

• Spearhead continuous improvement initiatives across construction operations, identifying and eliminating inefficiencies and bottlenecks.
• Utilize Change Management, Lean, Six Sigma, and Kaizen methodologies to improve cost control, productivity, and cross-team collaboration.
• Lead Construction AI implementation and utilization, integrating tools, software, training, and data analytics to drive informed decision-making, software and IT tool usage, and execution agility.
• Leverage technology to optimize workflows and enhance field-to-office communication and transparency.

People & Culture Leadership

• Develop, lead, and mentor a high-performing operations team.
• Instill a culture of accountability, excellence, and shared success aligned with core values and the ONE PSI vision.
• Collaborate with HR to support workforce planning, leadership development, and succession strategies.
• Reinforce team alignment through consistent communication, coaching, and performance development with all Construction divisions.

Client Experience & Stakeholder Alignment

• Serve as a key executive point of contact for clients, fostering trust, transparency, and high satisfaction throughout the project lifecycle.
• Ensure operational alignment with client needs, contract requirements, and industry standards.
• Lead or support conflict resolution and problem-solving efforts with clients, subcontractors, and partners to protect relationships and outcomes.
• Champion a client-first mindset across all field and project teams.
• Coordinate new client on-boarding and early stage account management.

Resource & Asset Management

• Oversee operational support functions including fleet, facilities, warehousing, and construction equipment.
• Ensure optimized asset utilization, maintenance, procurement and budgeting in support of project demands and growth projections.
• Manage capital planning for major operational investments, balancing cost, performance, ROI, and scalability.
• Identify software platforms to support Capex spend, maintenance programs, and asset utilization and data analysis.

Success in This Role Looks Like:

• Construction projects are consistently delivered safely, on time, and to a high standard.
• Field, project, and operational teams are aligned, empowered, and accountable.
• Clients experience a seamless, professional, and high-value partnership from start to finish throughout Operations.
• Operational systems and structures are scalable, efficient, and modernized through innovation and technology.
• The company's core values and ONE PSI initiative are embedded in daily operations and decision-making.
• Processes developed and implemented have a measurable and favorable impact on PSI financials and clients.

What You Bring:

• Bachelor's degree in Construction Management, Civil Engineering, Business Administration, or a related field (Master's degree preferred).
• 10+ years of experience in the construction industry, with at least 5 years in an executive or director-level operations role.
• Proven experience managing large-scale commercial, residential, or industrial construction projects.
• Deep knowledge of construction methods, safety regulations (OSHA), building codes, and industry standards.
• Familiarity with contract negotiations, procurement, subcontractor management, and budgeting.

What We Offer:

We provide a competitive compensation package, including a base salary with bonus potential, comprehensive health benefits, a 401K program, generous PTO, and paid holidays. At PSI, you'll be part of a company that values teamwork, integrity, and growth.

As an EEO employer, Place Services, Inc. is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Place Services, Inc. shall abide by the requirements of 41 CFR a) and a). These regulations prohibit discrimination against qualified individuals based on protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.