Southeast Regional Manager, Retail Event Operations – FIFA World Cup

Job Description
how you will make an impact:
Regional Strategy & Leadership (Pre-Execution Phase)

• Oversee and mentor Location Managers across 3–4 event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
• Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
• Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
• Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.

Transition to City Manager Role (Execution Phase)

• As the tournament enters the critical execution stage, take on full-site leadership at one key location within your region.
• Serve as the on-site City Manager, overseeing all aspects of retail opera tions including team leadership, customer experience, inventory, sales performance, and issue resolution.
• Act as the main point of contact for all client , vendor , and internal communications at your assigned site.
• Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event.

Event Planning & Execution

• Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS) across assigned sites.
• Support merchandising execution including planograms, product placement, and real-time inventory management.
• Supervise staffing plans, training, scheduling, and performance across locations.
• Monitor KPIs (sales, foot traffic, staffing productivity) and make data-driven adjustments during the event.

Post-Event & Reporting

• Conduct post-event reviews for each site within your region, including financial performance, inventory reconciliation, and staff assessments.
• Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures.
• Prepare executive summaries and Regional Strategy & Leadership (Pre-Execution Phase)
• Oversee and mentor Location Managers across 3–4 event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
• Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
• Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
• Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.

Transition to City Manager Role (Execution Phase)

• As the tournament enters the critical execution stage, take on full-site leadership at one key location within your region.
• Serve as the on-site City Manager, overseeing all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution.
• Act as the main point of contact for all client , vendor , and internal communications at your assigned site.
• Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event.

Event Planning & Execution

• Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS) across assigned sites.
• Support merchandising execution including planograms, product placement, and real-time inventory management.
• Supervise staffing plans, training, scheduling, and performance across locations.
• Monitor KPIs (sales, foot traffic, staffing productivity) and make data-driven adjustments during the event.

Post-Event & Reporting

• Conduct post-event reviews for each site within your region, including financial performance, inventory reconciliation, and staff assessments.
• Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures.
• Prepare executive summaries and detailed reports outlining key wins, challenges, and improvement areas for future events.
• ailed reports outlining key wins, challenges, and improvement areas for future events.

What You Bring To The Team

• 3–5 years of multi-site retail or event operations experience, preferably in fast-paced, high-volume environments.
• Proven success in team leadership across geographically dispersed locations.
• Strong organizational, time management, and analytical skills with a hands-on approach.
• Ability to switch seamlessly between regional oversight and localized, site-specific leadership.
• Experience building team culture and managing people operations across different markets.
• Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms.
• Physical ability to lift 50 lbs and work on your feet during long event days.
• Flexibility to travel and adapt quickly in dynamic, evolving event environments.

Where You'll Work And What's Required

• This role is on location based, supporting FIFA World Cup – Locations: Miami & Atlanta
• Work Schedule commitment is through the full duration of the FIFA World Cup Event including weekends, evenings, and holidays as required by the event schedule(s).

What's In It For You

• Event Experience Progression: Opportunity to move from regional oversight into direct leadership as City Manager for one of the FIFA host city locations.
• High-Impact Role: Help shape the fan experience at the most globally visible sporting event.
• Collaborative Culture: Join a supportive team committed to operational excellence and innovation.
• Growth & Development: Gain diverse leadership experience in both regional strategy and on-the-ground execution.
• All travel expenses reimbursed