Senior Field Outreach Specialist

Primary Job Title

Senior Field Outreach Specialist

Alternate / Related Job Titles

• Senior Customer Engagement Specialist
• Field Outreach Program Specialist
• Community Relations Specialist
• Customer Experience Field Specialist
• Utility Customer Outreach Lead

Location & Onsite Flexibility

Stockton, CA

Hybrid
Coverage area:
Mariposa / Calaveras / Stockton region

Contract Details

Position Type:
Contract

Contract Duration:
Approximately 11 months

Start:
As Soon As Possible

Pay Rate:
$68-75/hour
Travel:
50%+ travel
within assigned counties; occasional travel to San Ramon for quarterly meetings or training

Job Summary

The
Senior Field Outreach Specialist
is a key member of the Customer Engagement team within the Local Customer Experience organization. This role focuses on
customer communications, education, and issue resolution
related to
System Hardening and Undergrounding projects
across the service territory.

You will serve as a trusted, visible representative in the field—educating customers, addressing concerns, and ensuring that the
voice of the customer
is reflected in planning and operational delivery. This role requires strong communication skills, independence, and the ability to manage complex customer interactions in a dynamic field environment.

Key Responsibilities

Customer Outreach & Engagement

• Serve as a
  subject matter expert
  on the System Hardening and Undergrounding Program.
• Execute comprehensive, proactive customer outreach related to visible field work.
• Develop and deliver customized
  project-level outreach plans
  in collaboration with Program Managers and local teams.
• Educate customers through meetings, phone calls, door-to-door canvassing, open houses, and community presentations.
• Route and manage complex customer concerns and escalations, including legal claims and restoration efforts when needed.
• Consistently document all customer communications and outreach activities.

Field Coordination & Collaboration

• Build strong working relationships with project managers and regional service management teams.
• Coordinate input across construction teams, Public Affairs, Land Management, Environmental Management, and other stakeholders.
• Lead tailboards and educate internal and external crews on customer concerns and sensitivities.
• Regularly attend RSM meetings to provide updates on projects and escalations.

Planning, Tools & Documentation

• Collect, organize, and deliver outreach plans and deliverables on time.
• Utilize tools such as
  Google Earth, GIS, CC&B, and SAP
  to support outreach planning and execution.
• Track outreach completion, including letters, calls, meetings, and in-field activities.

Qualifications

Required

• Bachelor's degree in
  Engineering, Business, Marketing, Communications
  , or related field

(or equivalent relevant work experience)
- 4+ years
of experience in customer service, program management, project management, utility construction, or energy-related roles
- Valid
California driver's license
(or ability to obtain by first day of employment)

Desired / Preferred

• 3+ years
  of customer-facing experience
• Strong customer-centric mindset with excellent problem-solving abilities
• Detail-oriented with strong documentation, planning, and safety focus
• Proven ability to work independently with limited supervision
• Experience influencing and leading matrixed teams
• Effective communicator at all levels, including director-level stakeholders
• Proficiency with
  Excel, Word, PowerPoint
  , and similar tools
• Strong presentation, negotiation, and time-management skills
• Experience developing executive-level messaging and communications

Top Skills / Traits

• Customer-facing experience
• High attention to detail and documentation
• Accountable, proactive self-starter

Equipment & Expenses

• Client-provided PPE, laptop, work cellphone, docking station, and ergonomic equipment
• Office work supported via hoteling stations
• Mileage and meal expenses reimbursable
  with prior client approval
  per company policy

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401(k) Retirement Fund

About the Company

A leading natural gas and electric energy company serving millions of customers across the United States. The organization is committed to reliable energy delivery, customer trust, and community engagement.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. We highly value diverse and inclusive workplaces and partner with Fortune 500 organizations across banking, insurance, financial services, technology, life sciences, biotech, utilities, and retail throughout the U.S. and Canada.

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