Informatics Specialist

Job Summary

This position serves as the Informatics Specialist for Great Plains Tribal Epidemiology Center (GPTEC). Responsibilities include but are not limited to overseeing the strategic acquisition and operation of technology-related needs and services to support surveillance, epidemiologic and data infrastructure goals.

Essential Functions

• Supports technical services and planning as a member of the Great Plains Tribal Leaders' Health Board's Public Health Informatics and Data Modernization Team (PHIDMT). 
• Conducts configuration, testing and implementation of data infrastructure systems and processes to meet project deliverables. Assists with evaluation and improvement of GPTEC data infrastructure. Data infrastructure includes information systems, software, integrations, interfaces and other data supporting processes. 
• Assists in planning and design of informatics projects, workflows and processes that support GPTEC data needs. These needs include data access, transmission, translation, mapping, analysis, visualization and reporting.
• Provides strategic assistance to GPTLHB programs, GPA tribes and tribal health partners to assure information systems support growth. 
• Participates in data infrastructure planning for information systems acquisitions and recommends enhancements to the organizations system and operations including, but not limited to, integrations, interfaces, user configurations and security.  May coordinate user acceptance testing and validation of solutions for production launch.
• Uses and manages operation in software tools supporting administrative functions serving informatics systems operations, interfaces, integrations and data exchanges. 
• Monitors, maintains and evaluates deliverables, operations, processes and practices for qualify and effectiveness, use, security, and makes recommendations for improvement and issues reports.
• Test information systems upgrades, evaluates usage, manages help requests, identifies barriers, and proposes and implements solutions to needs.
• Troubleshoots information systems operation, identifies and implements solutions for resolution, and maintains supportive documentation through resolution.
• Provides technical assistance and training for system users of software and services; including administering security training, and maintaining required documentation from users.
• Manage information systems resources, conducts or supports audit logging and other security scans, and make reports.
• Participates in collaborations, meeting, trainings and other partnership opportunities within the informatics domain.
• Works closely with GPTLHB Information Technology (IT) teams to ensure standards are closely monitored and met; participates in business analysis and communications between IT and PHIDMT to identify and translate service needs.
• Provides technical assistance to support GPTEC data strategies, interoperability activities and grant related needs. 
• Represent all areas of subject matter authority with skill, tact honesty and professionalism.

Requirements

• Participate in Core Connection training and applies GPTLHB Core Connections concepts and practices in their work.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities
• Strong interpersonal and communication skills with a customer-centric approach. 
• Valid driver's license must be kept current, and certificates, credentials or licenses must be kept current and consistent with regulations required by applicable federal, state and/or grant regulations.
• Ability to actively listen, empathize, and respond effectively to customer inquiries and complaints. 
• Demonstrate patience, tact, and professionalism in handling difficult customer interactions. 

Minimum Education & Experience Requirements

Education/Relevant Experience: Completion of a formal training program or an associate's degree and one (1) year of relevant experience; or a high school diploma or GED and three (3) years of relevant experience.
 
Individuals must have applicable education or experience applying a body of standardized rules, procedures, or operations to perform the full range of standard clerical assignments and resolve recurring problems or to operate and adjust varied equipment for purposes such as performing numerous standardized tests or operations.  

Native American/American Indian Preference in hiring will be applied as defined in title 25 usc 44-46 &474. 

Employment is contingent upon the outcome of all required criminal background checks and pre-employment drug screen. 

Compliance with our Employee Health Procedure is a condition of employment.  You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment.  Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.