Hotel Operations Manager

2 weeks ago

Dallas, Texas, United States Homewood Suites Dallas Central Full time

Job Summary:

We are seeking an experienced and motivated Hotel Operations Manager to oversee the day-to-day operations of our hotel. The ideal candidate will have a passion for the hospitality industry, strong leadership abilities, and excellent communication skills. This role involves ensuring the hotel meets brand standards, maximizing revenue, improving guest service scores, and fostering a positive work environment.

Compensation: $15/hr

Key Responsibilities:

  • Oversee the profitable management of the hotel.
  • Coordinate marketing and advertising efforts to maximize revenue.
  • Develop and maintain community relationships.
  • Manage inventory and record-keeping.
  • Handle staffing, training, and scheduling for hotel departments.
  • Manage guest, employee, and property-related issues in a professional manner.
  • Ensure availability to cover shifts in case of emergencies or call-outs.
  • Maintain a motivating and team-oriented atmosphere.

Essential Job Functions:

  • Supervise and coordinate hotel departments to meet high standards of service and quality.
  • Ensure positive guest relations and deliver excellent service.
  • Maintain and execute marketing and sales programs.
  • Actively participate in local business and community affairs.
  • Maintain the hotel in compliance with brand standards, laws, and regulations.
  • Submit required reports on revenue, expenses, business volume, payroll, and assets.
  • Oversee inventory and manage costs for supplies (breakfast, linen, cleaning, utilities).
  • Ensure proper employee training, development, motivation, and performance reviews.
  • Perform additional duties as assigned.

Experience/Training Required:

  • Previous experience as an Assistant General Manager (AGM) or General Manager (GM).
  • A combination of relevant experience and education is acceptable.

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