Front Desk Agent

2 weeks ago

Dallas, Texas, United States Hotel Swexan Full time

Company Overview

Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan .

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Front Desk Agent will work under the direct supervision of Front Office leadership and is responsible for the daily operations of the front office management department. The agent will deliver an exceptional experience to every guest at our hotel.

Responsibilities

  • Greet all guests, monitor and answer phones, and respond to guest needs.
  • Utilize hotel systems to create and ensure seamless experiences for all guests.
  • Check guests into or out of the hotel, assigning rooms according to availability or special requests.
  • Coordinate guest experience with all hotel departments.
  • Maintain great communication and teamwork with Front Office team and other departments within the hotel.
  • Process payment and provides receipts to guests.
  • Answer questions about the property or the surrounding area attractions, may assist with local transportation, and creating or revising reservations.
  • Assist other departments including Concierge, PBX, Guest Relations, Room Reservations.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional.
  • Other duties as assigned.

Qualifications

  • Previous experience in Front Desk role in a luxury hotel
  • In-depth understanding of Forbes Travel Guide 5 Star and AAA 5 Diamond standards preferred.
  • High School diploma or equivalent required
  • Ability to stand for long periods of time.
  • Demonstrate the ability to multi-task be detail oriented.
  • An operational knowledge of Microsoft Office suite

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • front desk agent

    2 weeks ago

    Dallas, Texas, United States Zaza Holdings Llc Full time

    Are you passionate about hospitality and love making people feel welcome? Join our front office team where your smile sets the tone for the guest experience. As a Front Desk Agent, you'll be the face of our hotel—greeting guests with warmth, helping them feel at home, and making every stay memorable.What You'll Do:Warmly greet all guests using the 10-5...

  • Front Desk Agent

    3 days ago

    Dallas, Texas, United States Human Resources Full time

    Company Description: Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to...

  • Front Desk Agent

    3 days ago

    Dallas, Texas, United States Zaza Hospitality Llc Full time

    Are you passionate about hospitality and love making people feel welcome? Join our front office team where your smile sets the tone for the guest experience. As a Front Desk Agent, you'll be the face of our hotel—greeting guests with warmth, helping them feel at home, and making every stay memorable.What You'll Do:Warmly greet all guests using the 10-5...

  • overnight front desk agent

    2 weeks ago

    Dallas, Texas, United States Zaza Holdings Llc Full time

    Are you passionate about hospitality and love making people feel welcome? Join our front office team where your smile sets the tone for the guest experience. As a Overnight Front Desk Agent, you'll be the face of our hotel—greeting guests with warmth, helping them feel at home, and making every stay memorable.What You'll Do:Warmly greet all guests using...

  • Front Desk Receptionist

    1 week ago

    Dallas, Texas, United States Paso a Paso Inc Full time

    We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.The ideal candidate will have a friendly and easy going personality while also being very perceptive and...

  • Front Desk Agent FT

    7 days ago

    Dallas, Texas, United States DoubleTree Dallas Near the Galleria Full time

    Job Details Job Location:    DoubleTree Dallas Near the Galleria - Dallas, TX Position Type:    Full Time Education Level:    High School Salary Range:    Undisclosed Travel Percentage:    None Job Shift:    Day Job Category:    Hospitality - Hotel DescriptionBASIC PURPOSE: Check-in and check-out guests and respond to inquiries and...

  • Front Office Agents

    7 days ago

    Dallas, Texas, United States Warwick Hotels and Resorts Full time

    About the Role:As a Front Office Agent at the Warwick Melrose Hotel in Dallas, you will be the first point of contact for our guests, playing a crucial role in delivering an exceptional hospitality experience. Your primary objective is to ensure smooth and efficient check-in and check-out processes while providing personalized service that anticipates and...

  • Front Desk Agent- Weekly Pay

    5 days ago

    Dallas, Texas, United States NFC Amenity Management Full time

    APPLY HERE- [For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]The pay is $17.00 per hour for full-time...

  • Front Desk Receptionist

    1 week ago

    Dallas, Texas, United States Taylor Construction & Management LLC. Full time

    OverviewJoin our dynamic team as a Front Desk Receptionist, where you will be the welcoming face of our organization In this pivotal role, you will manage the front desk operations, ensuring a smooth and efficient experience for all visitors and staff.What you'll doGreet and assist visitors with a warm and friendly demeanor, providing them with necessary...

  • Front Desk Receptionist

    3 days ago

    Dallas, Texas, United States CITYDOC Full time $16 - $18

    Job Details Level:    Entry Job Location:    Dallas, TX Position Type:    Full Time Education Level:    High School Salary Range:    $ $18.00 Hourly DescriptionPosition Summary:CityDoc Urgent Care is seeking a friendly, detail-oriented Front Desk Receptionist to join our team. As the first point of contact for patients and visitors,...