Bilingual Operations Account Specialist

We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Bilingual (English/Spanish) Preferred

Summary

Call Center Renewal Agents serve as coaches to our customers, obtaining lease renewal payments and lease agreement renewals by understanding lease agreement terms and benefits and ensuring customers are fully satisfied with the product. A Call Center Renewal Agent builds relationships with customers over the phone to help bring them one step closer to ownership.

Duties and Responsibilities

• Utilizes provided tools to find and renew customers. Makes direct contact over the phone
• with customers who have not renewed their lease agreement(s)Educates customers on the benefits of timely lease agreement payments and leverages the proprietary suite of lease renewal options to help get customers to ownership
• Upkeep customer accounts and maintain updated customer information in the computer system
• Documents all customer lease renewal payment appointments
• Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
• Maintain the highest level of compliance with applicable policies, procedures, regulations, and laws
• Opens and closes the call center daily
• May be required to carry out field visit activities visiting past due customer in-home

Education and Experience

• 6 months customer service, call center, or collection experience required
• High School diploma or equivalent required
• 2 years of call center experience preferred
• 2 years of collection experience preferred

Required Skills and Competencies

• Ability to connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations
• Strong multi-tasking, organizational, negotiation and persuasion skills
• Proficient computer skills
• Ability to work schedule of hours varying from 8 am to 9 pm, Monday through Saturday
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the call center
• Proper telephone etiquette
• Uphold the Company Brand and protect company assets
• Maintain a professional appearance
• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License and compliance with the Company's

Physical Requirements

• Position routinely requires lifting, loading, and moving pounds of merchandise with the use of a dolly

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand

Benefits vary based on full- and part-time employment status.
 

Note that the Pay Range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact
Aaron's is an Equal Opportunity Employer. 

About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career – our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

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