Service Desk Lead

6 days ago

Brunswick, Georgia, United States Integral Federal, Inc. Full time

The Service Desk Lead manages and mentors service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively to provide the full range of Information Technology (IT) Delivery and Operations Support Services (DOSS) required to support FLETC's mission.

  • Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs).
  • Act as the primary point of contact for escalated issues to ensure FLETC expectations are met and that the service desk provides a high level of support.
  • Responsible for identifying and implementing service improvement initiatives.
  • Coordinate with other IT sections to resolve issues and ensure that the service desk continuously evolves to meet changing business needs.
  • Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.

Required

  • Bachelor's degree or equivalent experience in Information Systems, Computer Science, or Computer Engineering.
  • Minimum of five years of detailed experience in Help Desk / Service Desk, coupled with five years of experience in IT, including operational, support, and management services.
  • Public Trust

Preferred

  • Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software, such as Ivanti HEAT; HDI, ITIL, and Project Management certifications

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal

Our package also includes

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off & Holidays
  • Earned Bonuses & Awards
  • Professional Training Reimbursement
  • Paid Parking
  • Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

  • Service Desk Lead

    4 days ago

    Brunswick, Georgia, United States ValidaTek, Inc. Full time

    At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built...

  • IT Service Desk Systems Administrator

    2 weeks ago

    Brunswick, Georgia, United States ValidaTek, Inc. Full time $60,000 - $120,000 per year

    At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built...

  • IT Service Desk Systems Administrator

    4 days ago

    Brunswick, Georgia, United States ValidaTek Full time

    Company Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...

  • IT Service Desk Ticket System Administrator

    3 days ago

    Brunswick, Georgia, United States Integral Federal, Inc. Full time

    The IT Service Desk Ticket System Administrator supports client desktops, laptops, thin client machines, and peripherals (including monitors, standalone printers, docking stations, headsets, mice, keyboards, and webcams used by individuals to perform work) to provide the full range of Information Technology (IT) Delivery and Operations Support Services...

  • Help Desk Specialist I

    3 days ago

    Brunswick, Georgia, United States TalentAlly Full time

    Job TypeFull-timeDescriptionAbacus Solutions Group:We're built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve...

  • Help Desk Specialist I

    1 week ago

    Brunswick, Georgia, United States Abacus Solutions Group Full time $60,000 - $85,000 per year

    Full-time Description Abacus Solutions Group: We're built on our shared core values We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our...

  • Shift Lead Manager

    5 days ago

    Brunswick, Georgia, United States Zaxby's Full time

    Hungry For A Great Career? Full Time Crew Shift Lead Position- 21 years or Older-To our guests, Zaxby's is more than just a place to eat – it's a place to have fun, spend some time with friends and experience great food.To our team members, Zaxby's is a family.Looking for a great career? We are looking to hire hard-working, outgoing, energetic restaurant...

  • Field Service Engineer

    6 days ago

    Brunswick, Georgia, United States Valmet Full time

    Are you a professional looking to expand your career with aPulp & Paper automation industryfront runner in theGeorgia and Florida areas?Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offerOur winning team is built...

  • SC Interior Lead

    3 days ago

    Brunswick, Georgia, United States Gulfstream Aerospace Full time

    SC Interior Lead in GAC BrunswickUnique SkillsHeavy structural modification experience required.Education And Experience RequirementsHigh School Diploma or GED required. 5 years Aircraft Interior experience required or equivalent for the applicable position; i.e. Sheetmetal, Cabinetry, Finish, or Upholstery. FAA A&P license or be able to obtain a repairman...

  • Senior Network Engineer

    2 weeks ago

    Brunswick, Georgia, United States Citizant Full time $130,000 per year

    Company DescriptionCitizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland...