Complex Director of Human Resources

Job Title: Complex Director of Human Resources

Department: Human Resources

Reports To: Head of Human Resources

Location: New Jersey/New York

Job Type: Full-Time

Job Summary: The Complex Director of Human Resources serves as the strategic HR business partner for multiple hotel properties, acting as the primary HR resource for General Managers while leading and mentoring hotel HR teams across the assigned portfolio. This role is responsible for developing and implementing HR strategies to attract, develop, and retain top talent, ensuring alignment with hotel and brand objectives. The Complex Director champions a culture of excellence, supporting service initiatives and driving HR best practices across the cluster. Additionally, this position requires regular property visits to conduct HR audits and provide ongoing support. The role also involves collaboration with corporate HR leadership to implement broader organizational initiatives and maintain alignment with company-wide goals.

Leading and Managing Human Resource Strategy

• Collaborate with hotel leadership teams to align HR initiatives with business objectives.
• Provide insights and context on HR metrics, including retention, employee satisfaction, and training outcomes, during ownership and executive meetings.
• Enhance communication and collaboration across hotel HR teams to ensure cohesive implementation of HR strategies.
• Identify and implement operational efficiencies to streamline HR processes.
• Champion diversity and inclusion efforts, building a talent pipeline aligned with property and regional goals.
• Serve as a change leader for initiatives impacting employee experience and organizational culture.
• Lead succession planning and talent development activities across properties.
• Ensure compliance with local, state, and federal employment regulations.
• Monitors effective use of HR systems by managers and employees.
• Develop and implement associate engagement programs to enhance morale and retention.
• Provide guidance and support for conflict resolution and employee relations issues.
• Support labor relations efforts, including handling union matters, managing labor relations and union reports, and ensuring adherence to collective bargaining agreements.

Managing the Staffing and Recruiting Process

• Partner with hotel management to attract and retain top talent.
• Guide recruitment processes, ensuring consistency and alignment with brand standards.
• Oversee candidate selection and hiring practices, ensuring managers are trained and supported.
• Analyze workforce needs, balancing talent development with business demands.
• Monitor recruitment metrics and implement improvements to optimize hiring outcomes.
• Foster partnerships with local educational institutions and community organizations to develop talent pipelines.
• Implement onboarding programs to ensure new hires integrate smoothly into the hotel culture.

Overseeing Benefits Education and Administration

• Oversee the review and processing of payroll to ensure accuracy and timeliness.
• Lead communication and administration of employee benefits programs.
• Provide ongoing education to employees regarding compensation and benefits offerings.
• Conduct regular equity reviews and address any discrepancies.
• Serve as a point of contact for employee inquiries regarding benefits and assist in issue resolution.

Managing Employee Compensation Strategy

• Oversee the implementation of compensation strategies, ensuring alignment with market standards.
• Conduct regular audits of compensation practices and recommend adjustments as needed.
• Drive the adoption of recognition and incentive programs that support property goals.
• Stay informed on industry trends to ensure competitive compensation practices.
• Collaborate with finance and operations teams to budget and forecast compensation expenses.

Managing Staff Development Activities

• Lead the development and implementation of training initiatives.
• Serve as a mentor and resource for hotel HR teams on employee relations and professional growth.
• Support performance management processes and coach leadership teams on effective feedback practices.
• Create personalized development plans for high-potential associates.
• Organize leadership development workshops and continuous learning opportunities.
• Monitor training outcomes and measure the impact on employee performance.

Required Skills/Abilities:

• Strong leadership and interpersonal skills.
• Proven ability to manage multiple properties in a fast-paced environment.
• In-depth knowledge of employment laws and HR best practices.
• Exceptional problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite and HR technology platforms.
• Experience collaborating with union teams is preferred.
• Flexible schedule with availability to support properties as needed.
• Ability to build trust and maintain confidentiality.
• Excellent presentation and public speaking skills.
• Proficiency in payroll systems

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Minimum 5 years of progressive HR leadership experience in a multi-property hospitality environment.
• Certification in HR management (e.g., PHR, SPHR, SHRM-CP, or SHRM-SCP) is a plus.

Work environment and context

• Adherence to hospitality industry standards for professionalism and guest interaction.
• Flexible schedule, including weekends and holidays as needed.
• Physical requirements include standing for extended periods, walking, lifting up to 15 pounds, and occasional climbing, stooping, kneeling, or crouching.

Benefits:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off

Why Join Us?

• Opportunity to work with renowned properties in the heart of New York City and throughout the Country.
• Competitive salary and benefits package.
• Career growth and development in a supportive and dynamic work environment.
• Be part of a passionate team dedicated to providing exceptional service in the hospitality industry.