Director, Human Resources

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Human Resources

What does a successful Human Resources Director do? The Human Resources Director is an innovative HR business partner providing support to leaders in a dynamic Merchant Solutions Sales Organization. In alignment with Fiserv's mission, this HRBP will collaborate with sales leaders to develop and implement a people strategy in partnership with client groups. This role leverages HR domain expertise, effective communication, strong analytical skills, and teamwork to achieve business results, living our commitment to excellence and innovation.

What you will do:

• Develop and implement strategic HR initiatives aligned with the business objectives of the Merchant Solutions Sales Organization.
• Serve as the HR liaison for senior leaders, managers, and associates, offering solutions to moderate to complex HR queries.
• Collaborate closely with the Sales Compensation team to design and align compensation plans with business strategies.
• Recommend and implement process improvements to enhance operational efficiency and effectiveness.
• Drive workforce analysis and organization design efforts to meet short and long-term business goals, ensuring retention of key talent.
• Manage change management activities within the business, ensuring timely, professional, and clear communication.
• Manage employee relations, including conducting data analysis, creating templates, and implementing preventative solutions.
• Coach leaders on performance management, leadership development, and talent management efforts.

What you will need to have:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field and/or equivalent military experience.
• 8+ years of experience in Human Resources, including experience as an HR Business Partner managing core HR processes.
• 8+ years of experience in employee relations, performance management, coaching, and change management.
• 8+ years of experience in talent acquisition and workforce planning.
• Intermediate competency with MS Excel and PowerPoint, including VLOOKUP formulas, Pivot Tables and Charts, and creating and customizing PPT slides.

What would be great to have:

• 8+ years of experience in workforce analytics and utilization of HR data to inform strategic decisions.
• 8+ years of experience in leading change management initiatives within a sales organization.
• Certification(s) from recognized HR bodies such as SHRM or HRCI.
• 8+ years of experience in strategic HR planning and implementation.
• Familiarity with HRIS and other HR-related software tools.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

$136, $225,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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