Hotel Front Office Manager

5 days ago

Buffalo, New York, United States Hamister Group, LLC Full time

Front Office Manager – Hilton Garden Inn Buffalo Downtown

Buffalo, NY | Full-Time

Join our team at the Hilton Garden Inn Buffalo Downtown, located in the heart of the city's business and entertainment district We're seeking a motivated Front Office Manager to lead our guest services team and deliver exceptional Hilton hospitality.

Responsibilities:

  • Oversee daily front desk operations and staff performance
  • Train, schedule, and support front office associates
  • Ensure smooth check-in/check-out and accurate billing
  • Handle guest inquiries, feedback, and service recovery
  • Collaborate with other departments to enhance the guest experience

Qualifications:

  • Previous hotel front office supervisory or management experience required
  • Strong leadership, communication, and problem-solving skills
  • Hilton PEP experience preferred
  • Flexible availability, including weekends and holidays

We Offer:

  • Competitive pay and benefits
  • Hilton Team Member travel discounts
  • Paid time off and advancement opportunities

Apply today and help us make every stay memorable at Hilton Garden Inn Buffalo Downtown

We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.

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