Administrative Director

Administrative Director Location: New London, NH Schedule: Monday - Friday 8am - 5pm Compensation: $ $75.62 per hour Position Type: Permanent, Direct Hire

The New London Hospital Association (NLHA)—part of the Dartmouth Health system—provides compassionate, patient-centered healthcare to communities across New Hampshire's Lake Sunapee and Sugar River regions. Through the New London Hospital and Newport Health Center, our team delivers high-quality care in a collaborative, inclusive environment where every employee's contribution matters.

When you join NLHA, you're joining a team committed to excellence, innovation, and improving the health and wellness of our community.

As the Administrative Director, you'll serve as the on-site operational leader overseeing financial performance, human capital, and customer experience. You'll drive operational excellence, promote teamwork, and implement innovative solutions to ensure a positive, efficient, and patient-focused care environment.

The ideal Administrative Director candidate is a strategic, people-focused leader who thrives in dynamic healthcare settings and is passionate about improving rural community health.

Key Responsibilities:

Leadership & Strategy

• Develop and communicate a clear operational vision aligned with NLHA's goals

• Inspire and empower teams to achieve stretch objectives and continuous improvement

• Build strong, trust-based relationships with staff, physicians, and community partners

Operational Excellence

• Manage budgets, monitor performance, and hold teams accountable for financial and service goals

• Oversee daily operations and ensure all departments run efficiently and compliantly

• Partner with clinical leaders to develop and implement standards of care and operational protocols

Customer & Community Focus

• Foster a culture of service excellence and patient satisfaction

• Collaborate across Dartmouth Health to share best practices and enhance care delivery

• Lead local initiatives that improve accessibility, quality, and community health outcomes

Continuous Improvement

• Drive change management and quality improvement initiatives

• Evaluate processes and implement innovative, customer-focused operational methods

• Stay informed of industry trends, regulations, and reimbursement changes affecting ambulatory care

Key Competencies:

• Strong background in business planning and financial analysis

• Proven ability to build relationships and lead multidisciplinary teams

• Excellent communication, problem-solving, and decision-making skills

• Ability to manage change and drive continuous improvement

Minimum Qualifications:

• Bachelor's degree in Health Care Administration or related field – Required
• Master's degree (or enrollment within first year) in Health Care or Business Administration – Preferred
• 5+ years of operations management in ambulatory, rural health, or FQHC settings – Highly Preferred
• Rural Health Center Certification – Preferred; must obtain within first year
• Experience in change management and quality improvement – Highly Preferred

Apply TodayJoin The New London Hospital Association and make a meaningful impact on the health and vitality of the communities we serve.

About the Facility

The New London Hospital Association

The New London Hospital Association (NLHA) consists of New London Hospital (NLH), located in New London, New Hampshire (NH) and Newport Health Center, located in Newport, NH.

Founded in 1918, the New London Hospital is a not-for-profit Critical Access Hospital serving 15 communities within the Kearsarge/Lake Sunapee region in central New Hampshire providing primary care and specialized clinical services in a patient and family centered environment.

Newport Health Center

When Newport Hospital closed in 1991, New London Hospital and its Board of Trustees recognized the continuing need for primary care and additional services for the Newport community. To fill this need, NLH opened Newport Health Center (NHC).

Newport Health Center is a rural health center and offers primary care, pediatrics, gynecology, occupational health, laboratory, X-ray, mammography, and rehabilitative services.

NHC is focused on making care accessible and offers same-day appointments and evening hours to better serve patients. When needed, NHC patients can also receive care at New London Hospital and can access the breadth of resources and specialties available across our system. In addition, community programs such as the Tiger Treatment Center—New Hampshire's only school-based health center—expand NHC's reach to encompass a broad cross-section of community members, whether or not they receive primary care at NHC, further increasing the health and wellness of the region.

NHC prides itself on a uniquely close-knit, collaborative environment, which is strengthened by the fact that staff and providers live and work in the towns and neighborhoods they serve. The commitment to continually improve the wellbeing of individuals in the region by providing high-quality healthcare is evident.

Dartmouth Health

As a strategic partner and member of Dartmouth Health, NLH and NHC bring expert healthcare services directly to the community, allowing residents to receive high-level care close to home. The system collaboration with Dartmouth Health is further strengthened through a robust network of specialty providers, advanced medical technologies, and an integrated medical record system that support comprehensive care in both New London and Newport.

The Region

For more than two centuries, New Hampshire's Lake Sunapee and Sugar River Regions have been considered the ideal New England destination for travelers and locals.

With a fantastic mix of shops, services, restaurants and entertainment, the area offers a relaxed lifestyle and boasts a wide variety of activities during all four seasons. The streets and greens of these neighboring communities come alive during the summer months with festivals, farmers markets, concerts, fairs and parades.

Nearby lakes serve as the ideal playgrounds for water enthusiasts of all ages while local mountains, such as Mount Sunapee and Ragged Mountain satisfy the winter adventures with breathtaking views. Of course, the autumn months never disappoint the foliage seekers.