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Manager, Epic Cadence
2 weeks ago
Description
Come join our team as we seek to hire a leadership role for our Epic Cadence Analyst team. The Manager of this team will lead a team of Epic Cadence and Cheers Analysts. You will be instrumental in optimizing our scheduling and patient access operations within the Epic platform. The Manager of this team will be instrumental in prioritizing requests, operating with an optimization mindset, and partnering with our other Epic teams. In this role, you will serve as the primary leader of this team between clinical, operational, and technical teams, ensuring that Epic Cadence workflows are designed, implemented, and maintained to support seamless patient scheduling and resource management. As the Epic Cadence Manager, you will oversee system configuration, manage upgrades and enhancements, and provide strategic guidance to our Analysts to improve efficiency, patient experience, and provider satisfaction. This position requires strong leadership, deep knowledge of Epic Cadence functionality, and the ability to translate organizational goals into effective scheduling solutions.
RESPONSIBILITIES:
- Maintains a comprehensive understanding of Epic Cadence and integrations to ensure support of modifications, new functionality and new systems.
- Maintains a comprehensive knowledge of regulatory and security requirements and ensure compliance to Meaningful Use standards, HIPAA, etc. Provide direct oversight for staff and assist them in managing performance and productivity measurements.
- Supports resource management efforts such as hiring and separation, performance evaluations, coaching and counseling, wage and salary administration, employee orientation and training.
- Continuously evaluate the team structure and skill sets to ensure it aligns with business process, tactical planning and strategic vision.
- Establish effective working relationships with all relevant vendors coordinating contract management, knowledge transfer, support services, and strategic planning and maintains vendor performance report cards, to consistently measure vendor contribution and solution effectiveness.
- Develop and maintain executive relationships within vendor corporations to support defined escalation procedures
- Promote the highest level of customer service expectations throughout the health system by anticipating and responding to the health information technology needs of IT customers.
- Develop partnerships with executives, faculty, and staff on ongoing customer and service delivery programs
PREFERRED QUALIFICATIONS:
- Epic Cadence certification
- Epic Cheers experience
MINIMUM QUALIFICATIONS:
- Bachelor's degree in Information Technology or equivalent preferred, plus 4 years experience in health care information technology including project management, personnel management, and application production support. Combination of education and experience may be considered in lieu of degree.
Additional Details
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at Please note that one week's advance notice is preferred.
