Front End Specialist

1 week ago

Tulsa, Oklahoma, United States Gmg Management Consulting Full time

The Front-End Specialist is responsible for supporting the Front-End Department. Agents must understand and comply with all the Call Center/ Help Desk objectives, performance standards, and policies.

The successful candidate must have basic Accounting knowledge, be a self-starter with natural curiosity, who is willing to learn and grow, possess strong analytical skills, is committed to excellence and high standards, organized, detailed and customer service oriented, can learn new areas quickly, work independently, multi-task, and produce accurate work products.

Job Responsibilities:

  • Answer calls and resolve customer issues
  • Keep management informed on issues and challenges
  • Maintain an impeccable attendance record
  • Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives
  • Escalate red flags promptly and with the appropriate sense of urgency
  • Become knowledgeable in all areas of default with high focus to resolve defaults and prevent foreclosure
  • Adhere to all established company policies and procedures

Experience:

  • Minimum one years' experience in a Call Center, Customer Service, Financial Services or similar specialist position
  • Familiarity with and Consumer Privacy Laws

Skills and Abilities:

  • Must be passionate about providing the highest quality customer service
  • Must be Computer literate and comfortable navigating MS Office Able to quickly learn and adapt to a changing environment
  • Able to work independently and as part of a team
  • Ability and willingness to take ownership of issues and apply the appropriate sense of urgency
  • Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff

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