Operations & Dispatch Clerk

Operations & Dispatch Clerk

Location: San Francisco, CA

Department: Warehouse & Operations

Reports to: Operations Supervisor

Classification: Non-Exempt (Hourly)

About Wilcox Foods

Wilcox Foods is a fast-growing, family-owned food distribution company serving Northern California. We're a young, dynamic team that came into this industry from outside traditional foodservice—bringing fresh ideas, strong values, and plenty of heart and hustle.

Our San Francisco warehouse is busy, a little gritty, and full of good people who care about doing things right. If you like being in the middle of the action and learning how food distribution really works, you'll fit right in here.

Job Summary

We're seeking a detail-oriented Operations & Dispatch Clerk to support daily logistics and warehouse operations. In this vital role, you'll coordinate deliveries, prepare driver paperwork, manage data entry in our ERP and routing system, and communicate across teams to keep everything running smoothly.

Roughly one-third of your day focuses on morning dispatch—printing and assembling driver route packets, updating routes, and fielding calls from team members and customers about driver locations and estimated arrival times. The rest of your day supports receiving, documentation, and data accuracy that keeps our supply chain flowing.

This position is ideal for someone dependable, organized, and motivated to learn logistics in a fast-paced environment.

Core ResponsibilitiesOperations & Office Support

• Support daily office operations and order-entry workflows.
• Maintain ERP data accuracy and help coordinate logistics.
• Communicate between operations, sales, and delivery teams to ensure timely resolution of issues.

Dispatch & Routing Support (~3 hrs daily)

• Prepare and print delivery manifests, invoices, and pick lists for outbound routes.
• Update and maintain route information in routing software.
• Assemble driver packets with special instructions or customer notes.
• Verify driver check-in/out paperwork and route completion.
• Field calls from internal team members and customers regarding driver location and arrival times; provide clear, courteous updates.

Daily Operations & Paperwork

• Print, organize, and distribute pick lists throughout the day.
• Ensure all delivery and receiving documents are complete and filed promptly.
• Assist with daily driver dispatch and truck scheduling.

Receiving & Inventory Support

• Upload and file Bills of Lading (BOLs) promptly after receipt.
• Enter receiving data accurately in the ERP system.
• Flag discrepancies or short shipments to the Operations Supervisor.
• Conduct basic inventory spot checks and assist with counts or adjustments.
• Track damaged or missing product and update records as directed.

Fleet & Equipment Administration

• Track vehicle maintenance schedules and report service needs promptly.
• File and organize maintenance paperwork and service records.
• Help monitor downtime, service dates, and compliance documentation.

Customer & Internal Support

• Provide backup for Will Call order pickups and front-desk coverage.
• Support customer order-entry corrections or exceptions with the Customer Service team.
• Act as a communication bridge between warehouse, drivers, and office staff.

Qualifications

• 1–3 years of experience in warehouse, logistics, transportation, or administrative support (food industry a plus).
• Strong attention to detail and accuracy in data entry and documentation.
• Comfortable working in both office and warehouse environments.
• Basic proficiency with ERP or order-entry systems.
• Familiarity with routing or dispatch software preferred (training provided).
• Skilled in Google Workspace or Microsoft Office (Docs/Sheets or Word/Excel).
• Excellent communication skills—both verbal and written.
• Dependable team player with strong time-management and organizational skills.
• Early-morning availability (6:00 a.m.–2:30 p.m.).
• Authorized to work in the United States.

Compensation & Benefits

• Pay: $26 – $30.50 per hour
• Full health, dental, and vision coverage
• Paid vacation and sick time
• 401(k) with company match
• Overtime eligible under California law
• Opportunities to grow with Wilcox Foods as operations expand

Why Join Us

We're not a corporate warehouse—we're building something modern, human, and values-driven. This is a chance to get in early, learn the business end-to-end, and build real operational experience in logistics and food distribution.

If you're the kind of person who takes pride in doing things right, shows up early, and keeps the wheels turning smoothly, we'd love to meet you.

Job Type: Full-time

Pay: $ $30.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person