Client Direct Sales Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:
This job is responsible for managing the day to day operations of auto lending sales associates. Key responsibilities include planning, directing, supervising and evaluating work flow and sales performance. Job expectations includes coordinating work activities to achieve the volume expected to meet operational requires, applying organizational policies and procedures and monitoring performance of sales associates according to established monitoring standards. Additional responsibilities include reviewing and/or approving policy exceptions, hiring, and conducting performance reviews.

Responsibilities:

• Creates an inclusive team where members are treated fairly and respectfully

• Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement

• Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results

• Leads and encourages the identification, escalation and resolution of potential risks

• Knows and develops team members through coaching and feedback

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner's mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 2+ years call center experience  

• 2+ years of bank related automotive financing 

• Excellent verbal and written communications

• Demonstrated Business Acumen

• Strategic Thinker

• High Performance Orientation

Desired Qualifications:

• Sales experience

• Management experience in a high volume call center

• Analytical skills

• Bachelors degree

Skills:

• Active Listening

• Customer Service Management

• Customer and Client Focus

• Inclusive Leadership

• Performance Management

• Adaptability

• Business Operations Management

• Hiring and Onboarding

• Recruiting

• Conflict Management

• Retention

• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: