Warehouse Manager

Warehouse Manager

SATX Liquidation Group

San Antonio TX

In person Full time Salaried

About the Role

SATX Liquidation Group is hiring a hands on Warehouse Manager to oversee warehouse operations inventory management logistics and customer service. This role owns execution on the floor and the customer experience from auction close through pickup and issue resolution.

This is not an office role and not a passive supervisor position. Strong critical thinking independent decision making and customer judgment are required daily.

Key Responsibilities

Warehouse Operations and Logistics

• Manage daily warehouse operations including inbound freight staging cataloging and customer pickup
• Unload truckloads and manage offloading logistics
• Operate forklift for pallet movement inventory staging and warehouse flow
• Maintain clean organized and audit ready warehouse zones

Staff Leadership and Accountability

• Lead warehouse associates and cataloging staff
• Enforce listing rules photo standards and handling procedures
• Track attendance productivity and listing accuracy
• Correct mistakes immediately and consistently

Inventory Management and Control

• Ensure accurate item flow from intake to auction to pickup
• Prevent inventory loss misplacement and misclassification
• Oversee shipping and receiving and internal material handling

Quality Control

• Audit online auction listings for photo completeness and condition accuracy
• Resolve listing issues before auctions close
• Reduce refunds disputes and customer complaints caused by errors

Customer Service Ownership

• Monitor and respond to customer communication via email text and phone
• Own customer issues from first contact through resolution
• Handle pickup problems missing items and condition disputes professionally
• Balance policy enforcement with customer experience and fairness

Critical Thinking and Process Enforcement

• Apply established workflows while identifying breakdowns or inefficiencies
• Solve problems when information is incomplete or conditions change
• Make judgment calls without unnecessary escalation

Physical and Technical Execution

• Lift move and stage inventory as needed
• Assist during high volume periods and warehouse resets
• Use inventory systems spreadsheets and warehouse tools to track issues and output

Required Skills and Qualifications

• Warehouse leadership or lead experience
• Forklift operation experience required
• Strong critical thinking and independent decision making skills
• Customer service experience handling email text and phone communication
• Inventory management and inventory control experience
• Basic computer skills including inventory software and spreadsheet tracking
• Ability to troubleshoot basic warehouse equipment
• Ability to lift 75 lbs
• Comfortable working in warehouse temperatures
• English required
• Reliable attendance and professionalism

Preferred Experience

• Auction warehouse or liquidation warehouse experience
• E commerce fulfillment or order fulfillment operations
• Loss prevention and quality control responsibility
• Staff scheduling and performance management

Schedule

• Day shift
• Weekdays and weekends as needed
• May be on call as necessary

Compensation

Competitive salaried compensation commensurate with experience and performance

Growth tied to execution quality decision making inventory accuracy and customer outcomes

Work Environment

• In person role
• Fast paced warehouse and logistics environment
• Background friendly employer

Why This Role Matters

This role exists to protect inventory accuracy customer trust and operational flow. Decisions matter. Judgment matters. Results matter.

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Operations management: 5 years (Preferred)
• Customer service: 5 years (Required)
• Microsoft Office: 2 years (Required)

Language:

• Spanish (Preferred)

Location:

• San Antonio, TX Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• San Antonio, TX Required)

Work Location: In person