Genesys Cloud Engineer

1 day ago


Austin, Texas, United States PTP Full time


Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.

Responsibilities

  • Implement Genesys Cloud contact center solutions
  • Conduct technical implementation activities from post-sale to support transition
  • Develop call flows in Genesys Architect for routing and IVR
  • Write and execute test plans
  • Demonstrate strong follow-through, ownership & responsibility for assigned tasks

Requirements

  • 1+ year of experience with the Genesys Cloud platform
  • 3+ years of experience with the contact center solutions
  • Experience with applications leveraging APIs, JSON or JavaScript
  • Knowledge of change control processes
  • Excellent communication skills
  • Genesys Cloud CX: Professional Certification

Desired

  • Genesys Cloud CX: Architect Certification
  • Genesys Cloud CX: Developer Certification
  • Genesys Cloud CX: Quality Management Certification
  • Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)
  • Development experience to build apps and integrations leveraging APIs, JSON, and JavaScript


  • Austin, Texas, United States Navan Full time

    Join Navan's innovative Business Technology team as the Principal Genesys Cloud Architect and own the detailed design and architecture of our global customer experience ecosystem. As the technical authority on our Genesys Cloud CX deployment, you won't just maintain a system; you will define the "art of the possible." You will bridge the gap between our...

  • Cloud Engineer

    1 week ago


    Austin, Texas, United States Forman Technology Group Full time

    We are looking for a motivated Cloud Engineer with hands-on experience to join our technology team. In this role, you will help design, deploy, and maintain our cloud-based infrastructure, supporting application teams in delivering reliable, scalable, and secure solutions.You'll work with experienced engineers to automate deployments, optimize cloud...

  • Cloud Engineer

    1 week ago


    Austin, Texas, United States SHI International Corp. Full time

    About UsSince 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.Over 17,000 Organizations Worldwide Rely On SHI's Concierge Approach To Help Them Solve What's Next. But The Heartbeat Of SHI Is Our...


  • Austin, Texas, United States Charles Schwab Full time

    Austin, TXRequisition ID Category Engineering & Software DevelopmentPosition type RegularPay range USD $ $60.29 / HourApplication deadline Your opportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.We...


  • Austin, Texas, United States NTT DATA North America Full time

    Company Overview:Req ID: 335163NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Public Cloud Linux Engineer to join our team in Plano, Texas (US-TX), United States (US).Job...


  • Austin, Texas, United States Flexton Inc. Full time

    Role:Cloud Native Support EngineerLocation: Austin, TX (Hybrid 3 Days onsite/week)Type: Contract (6+ Months)Note: Looking for Visa Independent Candidates-Only W2, No C2C or Third Party.Role Overview:We are seeking aCloud Native Support Engineerwith strong experience inKubernetes operations, troubleshooting, and cloud-native support. You will act as the first...


  • Austin, Texas, United States Stealth Power Full time

    Embedded & Cloud Systems Engineer – Asset Intelligence & IoT PlatformsPosition OverviewStealth Power is a fast-moving, rapidly growing clean-tech company developing scalable, data-rich asset intelligence and mobile power platforms. We are hiring an Embedded & Cloud Systems Engineer to help us deliver connected systems that power fleets, field tools,...


  • Austin, Texas, United States Apple Full time

    Apple is seeking an exceptional Software Engineer to develop solutions to optimize software services, cloud infrastructure and platforms for maximum efficiency, performance, and cost-effectiveness while ensuring reliability and scalability across diverse workloads. Our team is responsible for developing service and infrastructure architecture solutions for...


  • Austin, Texas, United States CloudIngest Full time

    Job Title: Oracle Integration Cloud Solution Engineer / Implementation ArchitectLocation: Austin, TX (On-Site)Duration: Long-Term ContractRate: $75-$80/hr. on W2Job DescriptionThe Integration Cloud Solution Engineer/Implementation Architect is a senior, hands-on role dedicated to helping Oracle customers implement best practices and maximize the value of...


  • Austin, Texas, United States Ryzlink Corporation Full time

    Job Title: Network Cloud EngineerLocation:Austin, TX (Onsite)Job Type:5+ Months Contract (High possibility of extension)Key ResponsibilitiesDesign and implement scalable cloud network architectures across GCP, AWS, and Azure.Develop and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and Python to automate network provisioning and...