Director of Client Services

Job Summary

As the Director of Client Services, you will be at the forefront of our mission to deliver exceptional customer experiences and drive client satisfaction. You will lead a dynamic team dedicated to managing client relationships, ensuring seamless service delivery, and optimizing account management processes. Your expertise in project management and customer relationship management will empower you to develop strategies that enhance our service offerings and foster long-term partnerships. Join us in making a significant impact in the financial services sector

What you'll do

Hello and Welcome to our GC company from 1989, Building a new team of professionals in the custom home building to meet clients demands

Director Of Operations,

I will pay your salary 10 percent more then your making now if you can join our team and bring your relations of knowledge to our new Team, plus we will pay profit sharing for each new contract we get- I want you to be a part owner of this company and work here like its yours and your own my GC license with me the General Manager, your the superstars that keep the daily operations of clients and building going each day.

Maybe your working hard with the company your with and not happy there because you cant grow for the future of how hard you work.

My goal is to hire a onboard Architect, and designer, and Director Of Operations and whatever else professional office employee you advise me to hire

• Lead and inspire a high-performing team to deliver outstanding client services and support.
• Develop and implement effective account management strategies that drive client retention and satisfaction.
• Utilize Salesforce to track client interactions, manage accounts, and analyze service performance metrics.
• Collaborate with sales and marketing teams to align client service initiatives with business objectives.
• Conduct regular analysis of client feedback and service delivery to identify areas for improvement.
• Oversee project management efforts to ensure timely delivery of services that meet or exceed client expectations.
• Foster strong relationships with clients by understanding their needs and providing tailored solutions.
• Stay informed about industry trends in SaaS (Software as a Service) and financial services to enhance service offerings.

Basic qualifications

• Proven experience in project management and account management within a client-focused environment.

Preferred qualifications

• Strong proficiency in Salesforce or similar customer relationship management tools.
• Demonstrated success in sales, marketing, or customer service roles.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.
• Analytical skills with a keen eye for detail, enabling data-driven decision-making.

Why you'll love it here

We are dedicated to creating an environment where our employees can thrive both professionally and personally. Our commitment extends beyond just work; we offer robust benefits that support your overall well-being.

Our benefits include:

• Comprehensive health coverage
• Opportunities for professional development
• Resources for financial savings and retirement planning
• Support for your physical and mental well-being

About us

As part of our innovative team, you will play a crucial role in enhancing the lives of our clients through exceptional service. We believe in fostering a culture that values collaboration, creativity, and continuous improvement. Join us as we strive to redefine excellence in client services

Job Types: Full-time, Part-time, Contract

Pay: $44, $165,757.99 per year

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Parental leave
• Referral program

Work Location: In person