Luxury Client Advisor

"One of the coolest eCommerce companies on the planet." - Forbes

About Us:

Bob's Watches is the world's first and only Pre-Owned Rolex Exchange where consumers can buy, sell, and trade vintage and used Rolex watches at true fair market value. Admired but not easily replicated, our business philosophy is built on trust and integrity and in a very short time we have become the leading online destination for used Rolex watches and vintage Rolex expertise.

About the Position:

The Luxury Client Advisor is responsible for evaluating, pricing, and purchasing pre-owned luxury timepieces as well as creating, maintaining, and developing client relationships.

Essential Responsibilities:

• Meet or exceed established purchasing quotas.
• Manage an inbound queue of leads in a timely and efficient manner.
• Continuously learn and develop stronger purchasing skills and strategies as well as gain knowledge about the luxury watch industry.
• Deliver world class customer service and support to customers before, during, and after the purchase process.
• Identify and implement opportunities to personalize the purchasing experience.
• Visually authenticate, evaluate, price, and purchase pre-owned luxury timepieces in accordance with Company guidelines.
• Research fair market value and demand of pre-owned luxury timepieces.
• Adhere to company security and confidentiality policies regarding customer information, credit status, etc.
• Other duties as assigned.

Requirements:

• 1+ year(s) of sales and/or purchasing experience, preferably in the timepiece/jewelry industry and/or luxury retail industry.
• Knowledge of and a passion for vintage and/or modern luxury timepieces, particularly Rolex, is a plus
• Excellent communication, negotiation, and problem-solving skills with the ability to persuade and influence others.
• Strong interpersonal skills with a focus on delivering world class customer service.
• Ability to interact with others in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently as well as part of a team.
• Working knowledge of Microsoft office (Excel, Word, Outlook, etc.) and CRM software.
• High School Diploma/GED or equivalent combination of education and work experience.

Why Work For Us:

If you like a fast-paced environment, are self-motivated & goal oriented, looking for career growth, and want to work for one of the fastest growing e-commerce platforms in the luxury retail space, Bob's Watches may be the place for you

We offer an awesome compensation package that includes competitive pay with commission opportunities, health benefits, and perks Here's just some of what we offer:

• Medical, Dental, and Vision Insurance
• Employer Paid Life and AD&D Insurance
• Employer Paid Lunches and Snacks
• Friendly and Dynamic Work Environment
• Company Events and Outings

Join an Award-Winning Team

We're proud to share that we were voted one of America's Best Retailers in USA Today's Top 500 list — a testament to our commitment to excellence, innovation, and customer satisfaction. If you're passionate about delivering top-tier service and want to be part of a nationally recognized brand, we'd love to meet you

The Company reserves the right to alter or amend an employee's job responsibilities at any time based on the needs of the business. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws. If you require alternative methods of application or screening, you must approach the employer directly to request this.

CME International, LLC, dba Bob's Watches is an equal opportunity employer.

Job Type: Full-time

Pay: $44, $55,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person