Mortgage Operations Specialist

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit 

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

Looking to transition into a rewarding career in the mortgage industry?  Spring EQ invites you to apply for our Mortgage Operations Specialist Training Program designed for individuals with at least one year of work experience.

We are seeking a highly motivated Entry-Level Operations Specialist who is passionate about learning, detail-oriented, and ready to start or grow their career in operations. This role is ideal for someone with strong organizational skills who can thrive in a fast-paced environment and is committed to developing a career in operations.

Key Responsibilities:

• Assist in the execution of daily operational tasks to support the team's workflow.
• Accurately enter and update data into various systems and ensure data integrity.
• Support the operations team in troubleshooting issues, ensuring quick and effective resolution.
• Communicate effectively with internal teams to ensure alignment on processes and deadlines.
• Manage multiple tasks and prioritize effectively to meet deadlines.
• Proactively identify opportunities for process improvement and contribute ideas to optimize efficiency.
• Adhere to company policies and procedures to maintain compliance.

Qualifications:

• Education: Associate or Bachelor's degree preferred.
• Experience: 1+ years in data entry, customer service, or operations is a plus, but not required. Exposure to high-volume work environments is beneficial.
• Proficiency in Microsoft Office Suite (Excel, Word, Teams, Outlook).
• Strong attention to detail and excellent organizational skills.
• Ability to learn quickly and adapt to new tasks and responsibilities.
• Effective verbal and written communication skills.
• Ability to work collaboratively and independently in a team-oriented environment.

Additional Requirements:

• Must be authorized to work in the United States; we do not offer sponsorship for work authorization.
• Willingness to learn and grow within the organization.

Benefits

• 401k Company Match
• Annual Charitable Matching Gift Program
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Weekly Non-Management Dinner Benefit

Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact