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IT Support Specialist

2 weeks ago

Bethesda, Maryland, United States Cornerstone Montgomery Full time

Cornerstone Montgomery – IT Support Specialist

Cornerstone Montgomery empowers people living with mental health and co-occurring substance use disorders to live, work, and integrate successfully into the community. We envision that each person we serve will have a meaningful life of their choosing. As the largest outpatient behavioral health agency in Montgomery County, we offer years of evidence based treatment experience to our consumers and practical training to our staff. Our robust training program allows staff members to develop and grow in the position and provides the basis for upward mobility within the agency.

The IT Specialist provides software and network support, training and troubleshooting in a networked environment. Provides support on a wide range of applications including Google and Microsoft, as well as phones, laptops and other IT equipment. Provides telephone, in-person and online support to end-users both on and off-site. Use of personal vehicle required. This position also supports our Southern Maryland location and involves travel to St. Mary's, Charles, and Calvert Counties.

Responsibilities of the IT Support Specialist

Travels within Montgomery County, MD and Southern Maryland (Calvert County, Charles County, and St. Mary's County) to service residential houses technology and telephony (voice and fax) related issues.

  • Provides network support which includes installing networked application software, granting access to users, creating user accounts and groups and managing shared resources.
  • Connects users to networks and provides initial training on use of applications. May train users on the use of electronic mail and calendaring and network operating system. May provide group training on request. Responds to user requests for service and determines nature and extent of support needed. Provides support or refers to the appropriate IT staff member.
  • Installs, configures, maintains, and troubleshoots a wide range of software used to support agency operations. This includes, but is not limited to, installing hardware and peripheral components such as monitors, keyboards and printers on users' premises. Performs hardware/software upgrades to existing computer equipment as needed. Responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors.
  • Other duties as assigned

Qualifications of the IT Support Specialist

  • This position requires an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.
  • Must be able to install, configure, troubleshoot and maintain all of the software applications and peripheral equipment used at Cornerstone Montgomery.
  • Must have strong communication and training skills and be able to communicate technical information to non-technical users.

Cornerstone Montgomery is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Type: Full-time

Pay: $50, $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Application Question(s):

  • Do you have access to a personal vehicle that can be used for work purposes?

License/Certification:

  • Driver's License (Preferred)

Work Location: In person