Network Operations Support Technician

1 week ago

Montgomery, Alabama, United States Vista Applied Solutions Group Inc Full time

Position Overview:

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance. The technician will be responsible for monitoring and maintaining the State of Alabama's LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities:

  • Monitor network alarms, alerts, and faults; respond promptly to ensure service reliability and availability.
  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
  • Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
  • Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
  • Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
  • 2nd shift. 4pm-12am. Shift will be Monday through the following Wednesday. So, a 10-day shift, then 4 days off, 5-day shift 2 days off, then repeat

Skills Required:

  • Minimum 1 year of experience with LAN/WAN maintenance and support.
  • Minimum 1 year of call center or service desk experience.
  • Strong customer service skills.
  • Experience or knowledge of voice and data circuits, including troubleshooting and research.
  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

At least 1 year of systems analysis or service desk experience.

Education Required:

High School Diploma or GED.

Preferred Qualifications:

CompTIA Network+ Certification.

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