Automotive Service Advisor

Join Our Winning Team at Midas Pacific Beach

We're looking for a friendly, driven, and experienced Automotive Service Advisor / Writer to join our high-energy shop in the heart of Pacific Beach. At Midas, you'll be part of a respected national brand backed by a locally owned, customer-focused team. If you take pride in helping people, love fast-paced environments, and want to grow your career, this is the place for you.

Responsibilities

• Welcome customers with professionalism and genuine care.
• Understand their vehicle concerns and communicate clearly and confidently.
• Write up accurate repair estimates and explain recommendations in easy-to-understand terms.
• Work closely with technicians to ensure all repairs are completed on time and to quality standards.
• Present maintenance and repair options honestly and effectively.
• Maintain organized records and ensure every customer leaves with a great experience.
• Contribute to shop goals by meeting sales and service objectives.
• Handle cash transactions and process payments accurately.
• Ensure a clean and organized customer area for optimal customer experience.

Skills

• 1+ year of experience as a Service Advisor / Writer (automotive shop or dealership preferred).
• Strong background in auto service management and automotive repair.
• Proficient in explaining services while maintaining excellent customer relations.
• Solid mechanical knowledge with hands-on experience in vehicle maintenance and diagnostics.
• Familiarity with auto estimating processes and service writing practices.
• Experience with various automotive systems including transmissions, air brakes, alignment, suspension, shocks & struts.
• Computer skills (POS, management systems and Digital Video Inspection experience a plus)
• Valid driver's license and clean driving record
• Exceptional customer service skills with the ability to handle inquiries professionally.
• Knowledge of automobile sales can enhance customer interactions.

Join our team as an Automotive Service Advisor / Writer where your skills will contribute to delivering top-notch automotive services while fostering lasting relationships with our valued customers.

Schedule

• Full-time position
• Overtime may occasionally be required based on shop needs, with all overtime paid in accordance with California labor laws.

What We Offer

• Compensation: $55,000 – $80,000 per year (based on experience) includes monthly commissions and performance bonuses
• Health, Vision, Dental, Life, and Long-Term Disability Insurance
• Vacation Pay and Sick Pay
• A clean facility in a busy, high-traffic location
• A supportive, family-style team environment
• Ongoing training and opportunities for advancement

Why You'll Love Working Here

You'll be part of a shop with a loyal customer base, great reputation, and a management team that truly cares. We recognize and reward great performance, you'll have the tools, support, and opportunities to succeed.

If you're ready to take your career to the next level, apply today and join the Midas Pacific Beach family

At-Will Employment

Employment with Midas Pacific Beach is at-will, meaning either the employee or employer may terminate the relationship at any time, with or without cause or notice, consistent with applicable law.

Midas Pacific Beach is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Projected Total Compensation: $55, $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Which types of repair or maintenance services have you most frequently written estimates for?
• Which shop management systems or POS systems have you used before (e.g., Tekmetric, Mitchell1, RO Writer, ShopKey, etc.)?
• What was your average monthly car count and/or average repair order (ARO) in your last shop?
• How comfortable are you presenting recommended services to customers?
• Describe how you would explain a repair or service recommendation to a customer who is hesitant or unsure.
• How do you handle a situation where a repair takes longer than expected and the customer becomes frustrated?
• What do you believe makes a great customer experience in an auto repair shop?
• This position requires teamwork with technicians and occasional overtime when the shop is busy. Are you comfortable with that?

Experience:

• Automotive Service Advising/Writing: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• San Diego, CA Required)

Work Location: In person