Donation Center Attendant

1 week ago

Mobile, Alabama, United States Goodwill Gulf Coast Full time

Job Details
Job Location:    Airport Dawes ADC - Mobile, AL
Position Type:    Full Time
Education Level:    None
Salary Range:    $ $15.00 Hourly
Travel Percentage:    None
Job Shift:    Sunday-Saturday 8am -8pm

Description

GOODWILL GULF COAST

Job Description


TITLE: Donation Center Attendant (ADC) DATE WRITTEN: /2024

DEPARTMENT: Donated Goods SUPERVISED BY:     Manager ADC Operations/Director of Donated Goods Growth and Logistics

SUPERVISES: n/a STATUS: Non-exempt, Part-time or Full-time

Mission Contribution: Providing funding for our mission services operation.

Function: Providing customer service to donors, handling and sorting donations.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).

  1. Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
  2. Assists with unloading donations from the donors' vehicle and takes in donations left outside of store.
  3. Keep an accurate count of donations.
  4. Sorting donations into designated equipment.
  5. Ensures a clean and empty work center at the end of each shift.
  6. Ensures the image of the exterior and interior of the donation area are maintained to Goodwill standards.
  7. Offers a "Donor Thank You" tax receipt, and completes daily donor count
  8.  Coordinates with truck drivers and helps the actual loading of the trucks, when they arrive.
  9. Completes daily reports, including in and out log and zip code reports
  10. Monitors and reports to immediate supervisor, any needed supplies, including first aid supplies, containers, bins, and paperwork.    
  11. Sorts and pairs sellable shoes and sorts belts and purses
  12. Empties donation box at the beginning and end of every shift. Records accurate count of donations in box as well as count of donations left outside center and donation box 3 bags/boxes = 1 donation.
  13. Opens and closes donation center reporting to the dispatcher arrival time and any time other than scheduled lunch or breaks that the donation center will be closed.  
  14. May be required to work one day a week at a Goodwill store location.
  15. Maintains adherence to all company policies and procedures.
  16. Other duties as assigned.


Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

  1. Must be able to interact cordially and productively with a variety of people
  2. Must be able to market Goodwill and explain the mission to the general public
  3. Must be able to take initiative and work well with little supervision.
  4. Must be able to work a flexible schedule including nights and weekends.
  5. Must possess excellent organizational and communication skills.
  6. Ability to function in a hectic work environment with occasional periods of high stress.

Experience and Education Requirements:

    • High School diploma or GED preferred, but not required.
    • Prior work experience in the service industry preferred.
    • Must be at least 18 years old.

Physical Requirements:

  • Ability to engage in frequent bending, stretching and stooping.
  • Ability to engage in prolonged standing, walking and twisting.
  • Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
  • Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
  • Ability to use fingers, hands and wrists, repetitively.

Working Conditions:

Considerable physical exertion.  Exposure to soiled and damaged donated goods materials.  Exposure to a variety of weather conditions (extreme heat, cold, rain, etc.).

Critical Performance Factors:

  1. Customer Service
  2. Safety/Accident Prevention
  3. Image
  4. Speed and quality of sorting and processing goods


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