Assistant Manager, Ground Transportation

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Basic Function – Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.

• Ensure that all operational schedules are fully staffed with qualified, trained customer service oriented employees
• Prepare daily/weekly shift schedules
• Ensure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules and regulations.
• Assist in training of operations staff and commercial vehicle operators
• Monitor all frontline operations activities
• Assist SP+ personnel in providing services and handle/resolve problems/complaints/special circumstances as necessary
• Investigate all accidents and incidents per client requirements and prepare requisite reports
• Ensure adequate supplies are available to all frontline employees including requisite inventories in booth
• Coordinate availability, distribution and proper use of 2-way radios.
• As necessary, assist frontline personnel on curb, in Holding Lot or where necessary during peak times
• Coordinate with airport and local law enforcement to clear commercial vehicle Loading Zones, Ground Transportation (queuing) Areas and Holding Lot(s) of unauthorized vehicles.
• Coordinate with airport staff and Taxicab Dispatch companies to ensure that an adequate number of taxicabs are available at the Airport.
• Coordinate collection and delivery of trip tickets
• Complete Shift Reports
• Conduct periodic frontline employee performance reviews
• Monitor all assigned work areas to ensure safe and clean working conditions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.  

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement:  Must possess a valid state-issued driver's license with current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment.  The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact We are here to assist you.