Creative Operations Consultant

About ICP
ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L'Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content. Content confidently.

With offices in
*Atlanta, London, Mexico City, Mumbai
, and
Shanghai*
, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where
work/life
balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

*Bring the Confidence*
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We'd love to hear from you

About The Role
As a Creative Operations Consultant within our Strategy & Consulting Practice, you will bring expertise in creative and content processes, coupled with hands-on knowledge of creative technologies, including automation, AI, workflow, and project management tools. You will be adept at navigating technical challenges with a problem-solving mindset and work independently to deliver solutions.

You will have a background in production or creative agencies, with a deep understanding of production workflows and extensive experience collaborating with global clients and key vendors to address creative production challenges. You stay current with industry trends and MarTech tools and bring a strategic perspective to your work.

This role requires a blend of strategic thinking, consultancy delivery expertise, exemplary communication, and strong client-facing engagement to navigate day-to-day operations and complex project opportunities and client challenges.

This contract position reports to the Creative Operations CoE Lead and is based in New York City, with work in our client's office.

Key Responsibilities

• Assess and map current PMO process (possibly using existing documentation as a starting point)
• Translate complex workflows into clear, digestible formats
• Support the execution of operational initiatives and serve as a strategic bridge, helping to translate complex or ambiguous areas into actionable steps. Focus on connecting strategic intent with delivery by clarifying the 'messy middle' and enabling progress from point A to point B
• Facilitate conversations, prep teams and help drive alignment
• Begin to enable progress toward future goals independent of upcoming tech rollouts (e.g., Workfront)h
• Provide Creative Operations expertise, delivering high quality, creative and insightful technology, operating model, delivery model and process model consultancy; you will ensure project success through timely and accurate production of agreed deliverables.

Skills Profile

• NYC-based, this role is hybrid with a requirement to work onsite at client office at least 2-3 days per week.
• Experience in project management, change management, and operational execution
• Strategic thinker who's hands-on and action-oriented
• Collaborative "operator" to help drive action with retail familiarity (a plus)
• Minimum of 5 years in a client-facing agency or consulting role; or an equivalent combination of education and experience.
• Experience in creative automation, marketing operations, content operations, digital shelf/e-commerce, and digital transformation across content ecosystems.
• Strong technical and operational knowledge across relevant industry segments.
• Excellent verbal and written communication skills with an influential, clear, and collaborative style.
• Creative problem-solving mindset and a natural curiosity to drive innovation.
• Track record of excellent engagement, relationship development and management with senior client stakeholders and sponsors.
• Ability to simplify complex situations and lead discussions with clients, colleagues, and leaders.
• Strong proficiency in project and program management principles.
• Advanced degree is a plus.