Complex Litigation Specialist

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Complex Litigation Specialist Join us and support CSAA IG in achieving our goals.

Your Role
We are looking for a Complex Litigation Specialist with commercial experience, including, but not limited to Transportation Network Company (TNC) and GIG economy, to manage and resolve complex litigation and non-litigated coverage and extra-contractual claim matters including, but not limited to auto, motorcycles, scooters, recreational vehicles, trucks, and remote-controlled delivery vehicles.

The ideal candidate will have a deep understanding of commercial law, including but not limited to Transportation Network Company (TNC) and GIG economy, excellent analytical skills, and the ability to handle high-stakes cases with precision and efficiency.

This role involves working closely with business partners within the company, legal teams, and other stakeholders to sure the best possible outcomes.

Your work

• Review, analyze, research and is responsible for resolution of complex litigated and non-litigated coverage and extra-contractual claim matters involving most commercial product types including but not limited to auto, fleet, last mile delivery, and trucking, in most geographic venues.
• Provide direction and advise to Claims personnel related to complex/large coverage matters.
• Complex Litigation Specialists do not adjust, assess, or issue payment on claims.
• Presenting cases in committee setting when seeking above settlement authority level.
• Acts as department liaison and Subject Matter Expert on coverage /product matters for special project efforts related to claims, product and various other workgroups.
• Monitors and reports to Claims management and larger Claims organization on trends and case law changes as related to coverage matters and state laws (all states and all products).
• Develops and delivers product/coverage training to other departments and regions.

Required Experience, Education And Skills

• Bachelor's degree in related area or an equivalent combination of education and experience.
• 8+ years Claims experience, with 5+ years' experience handling complex casualty claims.
• Proficient knowledge and understanding of all products and claim handling procedures in all states, including thorough knowledge of casualty claims handling.
• Knowledge of state and federal insurance regulations.
• Solid organizational and time management skills.
• Strong detail-orientation and skill for accuracy.
• Excellent communications and presentation skills, both verbal and written.
• Ability to make high-risk, high-impact decisions and be accountable for results of decisions.
• Ability to evaluate and interpret complex policy language, statutory requirements, various state laws and legal analyses.

What would make us excited about you?

• 5+ years' experience handling complex commercial auto coverage and extra-contractual claims.
• Proficient knowledge and understanding of commercial (including Transportation Network Company (TNC) and GIG economy) and personal lines products and claim handling procedures in all states, including thorough knowledge of multi-line claims handling.
• Ability to work effectively with a diverse group of people (attorneys, mediators, claims personnel, insureds).
• Minimum 3 years Litigation experience.
• Litigation and coverage experience.
• CPCU, AINS designations.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more Read more about what we offer and what it is like to be a part of our dynamic team at

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions Hawaii and Alaska.

00