Managed Services Specialist I

Managed Services Specialist I

Company: United Systems

Location: Oklahoma City, OK

About the Role

United Systems is seeking a Managed Services Specialist I to join our Managed Services Team. This position focuses on supporting and maintaining managed IT services for our clients. You'll monitor service performance, perform initial troubleshooting, assist with onboarding, and help ensure that all managed services operate efficiently and reliably.

Key Responsibilities

• Document all activities, projects, and tickets daily in the ticketing system.
• Monitor managed services to ensure optimal performance and alignment with client needs.
• Update client environment documentation in IT Glue.
• Perform new customer onboardings for managed services.
• Assist in preparing performance reports, service reviews, and other client-facing materials for technical reviews and recommendations.
• Provide first-level troubleshooting for managed service issues; escalate complex problems as needed.
• Respond to client inquiries and service requests promptly and effectively.
• Travel up to 25–50% for client evaluations and project assignments.

Expectations

• Maintain ticket and call SLAs as defined by your manager.
• Maintain established customer satisfaction (CSAT) scores.
• Follow all change approval processes and company policies for time and expense reporting.
• Submit weekly timesheets by end of shift Friday.
• Verify and submit documentation updates after projects.
• Collaborate with other teams, including network engineers and systems administrators, for seamless service delivery.
• Document all notes, meetings, and client communications in ConnectWise PSA and IT Glue.

Technical Proficiencies

• Ticketing software: Incident management, time tracking, and task allocation.
• Network troubleshooting: DHCP/DNS configuration, diagnosing circuit or ISP issues, and using command-line tools.
• Wireless and switching technologies: Configuration and performance optimization.
• Firewall configuration and troubleshooting to maintain secure network environments.
• Documentation tools: IT Glue.
• Communication tools: Microsoft Office and Teams.
• Software as assigned.

Physical Requirements

• Ability to handle equipment, talk, hear, read, write, and interpret documents.
• Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

If this sounds like what you're looking for, it could be a great fit—for you and for us.

Why Join United Systems?

United Systems, a Blue Alliance company, has been a trusted technology partner for Oklahoma City businesses and schools for over 40 years. We deliver internet connectivity, cybersecurity, voice, and physical security solutions with the responsiveness and care of a local team, and the technical depth of a seasoned IT provider. We specialize in designing and deploying innovative, integrated systems for K–12 districts, libraries, and local organizations. Our reputation is built on reliability, community commitment, and customer satisfaction. If you're looking to grow your career with a team that values excellence, service, and local impact, United Systems offers the stability of a 40-year legacy, and the momentum of a forward-thinking tech leader.

A Team Environment Built for Growth

Joining United Systems means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.

You'll enjoy the best of both worlds:

• The autonomy and client engagement typical of a local MSP
• The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance

As a Blue Alliance partner company, United Systems provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.

Benefits of working at United Systems:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• Cell phone stipend
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

• Entrepreneurial Culture
• Fast-paced Flow, with a Variety of Projects
• Collaborative Work Environment
• Training & Certifications
• Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, United Systems, participate in E-Verify.