Parts Customer Service Specialist

6 days ago

Syracuse, New York, United States The Raymond Corporation Full time

Join our Raymond Team as a
Parts Customer Service Specialist

The Role
We are seeking a passionate and detail-driven
Parts Customer Service Specialist
to support our dealer network and internal customers with precision and care. In this role, you'll be the go-to problem solver for both domestic and international dealers—facilitating order entry, tracking transport details, and ensuring every customer interaction reflects our commitment to world-class service. You'll collaborate closely with Warehouse, Materials, Technical, and Logistics teams to create a seamless experience for our customers worldwide. If you thrive in a fast-paced, customer-focused environment and enjoy building strong relationships, this is the role for you.

What You'll Be Doing

  • Respond to complex or sensitive customer and dealer inquiries by Request for Assistance (RFA), phone and email, ensuring timely and effective resolution.
  • Partner with internal teams to ensure accuracy, compliance, and on-time delivery.
  • Build trust with customers through clear, open, and honest communication.
  • Take the lead on resolving challenging product or service issues, always keeping the customer experience at the forefront.

What We're Looking For

  • 2+ years of experience providing customer service support to business clients or accounts in a fast-paced, high-volume environment
  • Prior experience in a customer-facing support role.
  • Strong written, verbal, and organizational skills with exceptional attention to detail.
  • Ability to remain calm and focused in high-pressure environments.
  • Proficiency with Microsoft Office Suite.
  • Team-oriented mindset with a commitment to collaboration.

What Sets You Apart

  • Bachelor's Degree in a business-related field.
  • Experience with freight forwarding, international shipping regulations, and documentation.
  • SAP knowledge and/or experience in material handling.
  • Experience with ServiceNow or other similar CRM Ticketing Systems
  • Demonstrated success in problem-solving and continuous improvement.

Where And When You'll Work

  • This is an in-person role located at our East Syracuse - Parts Distribution Center office—ideal for those who thrive in a hands-on, team-oriented environment.
  • First shift, Monday through Friday 8:00AM - 5:00PM.

What Your Total Compensation & Benefits Package will look like:
Salary
- $60,400 - $72,500 per year. Compensation depends on the selected candidate's education and experience.

World Class Benefits

  • Competitive Salary
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Best in class work culture

Together Let's Innovate. Build. Grow.
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

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