Product Manager

2 days ago

New York, New York, United States Abacus Business Computer Full time

Abacus Business Computer (ABCPOS) is a New York City-based platform-of-service (POS) systems company that provides one-stop solutions from POS systems to merchant services to growth marketing. With over 30 years in the industry, ABCPOS serves more than 6,000 customers and has 40,000 devices installed. The company's customer base ranges from restaurants to retailers, e-commerce to franchise to international groups.

Must be Fluent in Mandarin(Chinese) and English

Responsibilities:

Product Lifecycle Ownership:

  • Execute end-to-end product processes including research (market/competitive), planning, positioning, roadmap development, requirements definition, and launch

Strategy & Requirements:

  • Translate product vision into detailed technical requirements for engineering teams
  • Define and evolve product strategy using customer insights, industry trends, and business goals
  • Create strategy documents covering business cases, use cases, technical specs, and ROI

Cross-Functional Collaboration:

  • Partner with engineering (US/China), UX designers, and business teams on product development
  • Contribute to design (interactive/visual, front-end, copywriting)
  • Coordinate with tech support, QA, and sales for successful product releases.

Market & Customer Focus:

  • Conduct market/customer research to identify needs and inform strategy
  • Develop sales strategies and marketing plans using market data
  • Define product positioning/messaging to differentiate ABCPOS

Leadership & Support:

  • Assist go-to-market efforts (customer visits, sales/marketing support)
  • Provide management with analyses/reports and address ad-hoc requests

Qualifications:

  • Bachelor's degree in product design or engineering, or other related majors
  • Proven experience in project management, with a strong ability to lead cross-functional teams and deliver projects with high efficiency and attention to detail.
  • Demonstrated ability to thrive in a fast-paced, dynamic work environment while maintaining high performance and clear communication.
  • Proven experience overseeing all elements of the product development lifecycle
  • Highly effective cross-functional team management
  • Bilingual language (English and Chinese) with writing and editing skills, combing with strong presentation and public speaking skills

Preferred Qualifications

  • Had the Product Manager knowledge of Point of Sale (POS), especially in the hospitality industry
  • Previous software and web development experience
  • Master's degree in product design or engineering
  • Experience in fast-paced environments, particularly within startups
  • Demonstrable knowledge in SEM and online advertising

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