Regional Director, Cafe Operations

Full-time Description

About Foxtrot
This is a new Foxtrot Market. We are committed to building a vibrant food community through the thoughtful curation of makers' products, fostering caring neighborhood connections, and providing the ease of shopping convenience. We're dedicated to supporting our teams and customers every step of the way, ensuring we do right by everyone involved.

We're looking for folks who care deeply about community and connections, share our passion for food, and are driven by curiosity and a desire for growth & learning.

Responsibilities
Leadership, Team Building & Development

• Directly lead Store Leaders, providing coaching, feedback, and performance management.
• Hire, train, and mentor store leadership teams, fostering growth mindset and employee engagement.
• Build succession pipelines and talent development across assigned markets.

Financial, Operational & Business Performance

• Accountable for sales performance and P&L delivery across 12+ locations.
• Deliver on KPIs including sales, labor, inventory, spoilage, and shrink.
• Provide market-level reporting, analyzing trends and translating data into actionable solutions.
• Leverage labor and inventory insights to optimize performance and efficiency.

Cafe Service & Guest Experience

• Ensure consistent execution of Foxtrot's service and hospitality standards across all stores.
• Partner with Store Leaders to coach frontline teams on hospitality, speed of service, and brand experience.
• Monitor guest satisfaction metrics, resolve escalated customer issues, and drive continuous improvement.

Openings & Facilities

• Lead 3+ new store openings annually, ensuring operational readiness (hiring, training, ordering, licensing, inspections).
• Partner with Development & Facilities teams to ensure stores are safe, compliant, and well-maintained.

Communications & Partnerships

• Serve as primary liaison between Store Leaders and Support Center functions.
• Cascade company-wide initiatives into market-level execution.

Requirements
Experience & Education

• Bachelor's degree in Business, Hospitality, or related field (or equivalent combination of education and experience).
• 10+ years of progressive retail, restaurant, or hospitality management, including 5+ years in multi-unit leadership.
• Proven oversight of 12+ locations across multiple geographies.
• Strong track record of delivering financial, people, and operational results in high-growth or fast-paced environments.
• Café/coffee experience and new store opening expertise required.

Leadership & People Management

• Demonstrated ability to lead through organizational change, including direct and indirect leadership structures.
• Success in building talent pipelines and future leaders through succession planning and development.
• Skilled in coaching, conflict resolution, and fostering inclusive, engaged teams.
• Strong interpersonal and influencing skills, collaborating effectively across all levels.

Business Operations & Systems

• Proven financial acumen with experience managing 12+ multi-unit operations and full P&L accountability.
• Strong analytical and problem-solving skills in labor, inventory, and reporting to optimize performance and reduce shrink.
• Ability to translate data into actionable insights that balance financial rigor with customer experience and culture.

Cross-functional & Strategic Leadership

• Experience partnering with HR, Marketing, Culinary, Merchandising, and Finance to deliver holistic results.
• Ability to shift seamlessly between tactical in-store execution and strategic market scaling.
• Proactive in shaping customer service standards, market-level strategies, and operational improvements.
• High integrity, resilience, adaptability, and urgency in execution.
• Champions inclusivity, continuous learning, and innovation for self and team.

Salary Description Starting salary at $140,000 plus bonus potential