Virtual Client Advisor

2 weeks ago

Remote, Oregon, United States ELA Staffing, Inc. Full time

Job Overview

We are seeking a motivated and personable Virtual Client Advisor (Entry Level) to join our dynamic team. This role offers an excellent opportunity for individuals interested in customer support, client services, and sales in a virtual environment. The ideal candidate will possess strong communication skills, be multilingual or bilingual, and have a passion for delivering exceptional customer experiences. This position is perfect for those eager to develop their professional skills while providing valuable assistance to clients through various digital channels.

Duties

  • Respond promptly and professionally to customer inquiries via phone, email, and chat platforms
  • Provide exceptional client support by addressing questions, resolving issues, and offering solutions
  • Assist clients with account management, data entry, and transaction processing including cash handling when necessary
  • Conduct outbound calling to follow up with clients and promote products or services
  • Maintain accurate records of interactions and transactions using Microsoft Office tools and CRM systems
  • Support sales initiatives by identifying client needs and recommending suitable products or services
  • Uphold excellent phone etiquette and communication skills to ensure positive customer experiences
  • Collaborate with team members to improve service delivery and client satisfaction levels

Skills

  • Multilingual ability or bilingual proficiency in English and other languages is highly desirable
  • Strong sales aptitude with experience in customer support or client services preferred
  • Excellent communication skills, both verbal and written, with professional phone etiquette
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills
  • Experience with data entry, analysis skills, and call center operations is a plus
  • Outbound calling experience and call center background are advantageous
  • Ability to handle cash transactions accurately when required
  • Fast typing skills for efficient data entry and documentation purposes
  • Strong analysis skills to interpret customer needs and provide appropriate solutions

This role offers a supportive environment for entry-level professionals eager to grow their career in customer service and client relations. The position emphasizes excellent communication, technical proficiency, and a customer-first mindset to succeed in a virtual setting.

Job Type: Full-time

Pay: $89, $100,200.00 per year

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote

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