Front Desk Concierge/Other

4 days ago

Port Saint Joe, Florida, United States HOTEL SAINT JOSEPH Full time

Job Overview

We are seeking a dedicated and professional Front Desk/Concierge to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, effective time management, and the ability to multitask and assist with hands-on task throughout the hotel as a team, to include assisting in housekeeping.

Duties

  • Greet and assist guests upon arrival, providing a warm and friendly welcome.
  • Manage front desk operations including virtual check-in/check-out processes efficiently.
  • Respond to guest request via text in our digital environment.
  • Handle phone calls, text, emails, and inquiries with professionalism and courtesy.
  • Maintain accurate records of guest information and reservations using our CloudBeds operation software.
  • Perform clerical duties such as filing, data entry, and calendar management to support office operations.
  • Collaborate and assist other departments to ensure seamless service delivery.
  • Address guest concerns promptly and effectively to enhance customer satisfaction.
  • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

Qualifications

  • Proven experience in a front desk or customer support role is preferred.
  • Strong computer literacy with operation software.
  • Excellent time management skills with the ability to prioritize tasks effectively.
  • Exceptional organizational skills to maintain an orderly work environment.
  • Ability to work independently as well as part of a team in a dynamic setting.
  • Strong communication skills, both verbal and written, to interact with diverse clientele.
  • Previous experience as a clerk or personal assistant is advantageous but not required.

Join us in creating an outstanding experience for our guests while developing your career in a supportive environment

Job Type: Part-time

Pay: $ $18.00 per hour

Work Location: In person

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