Electronic Product Support Specialist

4 days ago

Pacific Grove, California, United States Miller Edge, Inc. Full time $40,000 - $70,000 per year

**Miller Edge, Inc. - Engineering Team**

**IMPORTANT: This is a HARDWARE support position for electronic products and field installations - NOT an IT/computer support role.**

**Position Summary**

We're seeking an Electronic Product Support Specialist to provide phone-based technical support for our electronic hardware products and field installations. You'll spend **98% of your time on the phone** troubleshooting electro-mechanical devices, testing returned equipment, and supporting customers with product installations and service issues.

**Primary Responsibilities**

**Phone & Technical Support (98% of role)**

  • Provide technical troubleshooting for electronic hardware products via phone, email, and web platforms
  • Support field installations and service calls for physical electronic devices
  • Diagnose and resolve issues with electronic assemblies and sensors
  • Document all customer interactions in Airtable or similar systems

**Hardware Testing & Analysis**

  • Test returned electronic equipment to identify hardware failures
  • Operate test equipment to evaluate product performance
  • Analyze electronic devices to determine failure modes
  • Document detailed test results and findings

**Technical Documentation**

  • Develop product specification sheets
  • Read and interpret wiring diagrams, blueprints, and mechanical drawings

**Supplier Coordination**

  • Guide suppliers on testing and functionality of electronic subassemblies

**Required Qualifications**

  • Strong electro-mechanical troubleshooting skills
  • Excellent phone communication and customer service abilities
  • Ability to read wiring diagrams and mechanical drawings
  • Experience with electronic testing equipment and diagnostic tools
  • Proficiency with Microsoft Office
  • Ability to lift up to 25 lbs
  • Strong attention to detail and problem-solving skills

**Preferred Qualifications**

  • Knowledge of electrical codes and standards
  • Experience with hand tools, power tools, and diagnostic equipment
  • Familiarity with documentation tools (Airtable, etc.)

**Work Environment**

This is a hands-on technical support role requiring phone interaction with customers, testing of physical electronic products, and occasional field support. You must be comfortable working with hardware, tools, and electronic testing equipment.

**If you have a background in electronics, electro-mechanical systems, or industrial product support and enjoy solving hardware-related technical challenges, we want to hear from you**

**Note: This position supports physical electronic products and installations - not computers, networks, or software systems.**

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