Hotel Front Desk Manager

6 days ago

Saratoga Springs, New York, United States Adelphi Hotel Partners Full time

We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply todayCompensation:

$58,500 per year

Responsibilities:

  • Manage the training and supervision of all front office staff members, and ensure they're providing exceptional guest service and upholding hotel policies
  • Hold responsibility for the front desk budget and order any necessary office supplies
  • Lead operations at the front desk and make sure guests have an exceptional stay
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints. Assist with arriving and departing guests
  • Working knowledge of OTAs and the booking process
  • Lead the PM shift as it pertains to guest satisfaction

Qualifications:

  • At least 1 year of experience as a front office manager, front desk supervisor, or similar position in the hospitality industry or related field
  • Must possess a high school diploma or equivalent certification (GED)
  • Showcase exceptional multitasking, communication, and management skills
  • Hospitality experience of at least 1 year is required for this role

About Company

The Adelphi Hotel and Residence is Saratoga Springs' landmark boutique property, which blends old-world grace and Victorian grandeur with exceptional service and style for today's guests. It is a part of the Adelphi Owner Group, which manages luxury hotels, restaurants, and hospitality properties.

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